Senior Account Executive

SmartestEnergy UK; Ipswich; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Global team access

Flexible working 30 days remote per yr

Diversity & inclusion

Job summary

SmartestEnergy UK is seeking a proactive Account Coordinator to act as the day-to-day contact for our strategic accounts. You will coordinate activity across multiple internal teams, ensure customer requirements are understood, and deliver timely resolutions to queries while providing clear reporting and updates.

You will collaborate with Billing, Metering, Customer Service and Onboarding teams to maintain accurate data, track performance, and drive improvements in customer experience and

Qualifications

• Experience supporting customer accounts in a customer-facing or operational environment.
• Experience coordinating activity across multiple teams and stakeholders.
• Experience managing customer queries, reporting and issue resolution.
• Strong organisational and administrative skills with excellent attention to detail.

Responsibilities

• Support the Strategic Account Manager in the delivery of the overall account plan and customer strategy.
• Act as the day-to-day operational contact for the account, coordinating activity across multiple internal teams.
• Build strong relationships with operational teams to ensure customer requirements are understood and delivered.
• Manage customer queries, requests and escalations, ensuring timely resolution and communication.
• Produce and coordinate regular customer reporting and account updates.
• Track operational performance, action plans and service commitments, escalating risks where required.
• Support customer governance meetings, maintaining actions, reporting and follow-up activities.
• Maintain accurate customer data and account records across relevant systems.
• Identify opportunities to improve customer experience and operational efficiency.

Skills

Customer accounts

Cross-team coordination

Query resolution

Attention to detail

Job description

As part of a dedicated account team, you’ll be a trusted day-to-day point of contact, helping to connect the customer with the Strategic Account Manager and wider operational teams. You’ll take ownership of coordinating activity across the account, making sure customer needs are understood, commitments are followed through and the service we provide consistently meets expectations.

You’ll build strong working relationships across Billing, Metering, Customer Service, Onboarding and other operational teams, bringing people together to resolve issues, keep actions moving and make sure nothing gets missed. You’ll also provide clear oversight of account activity through effective reporting, action management and regular communication.

Above all, you’ll help create a positive, seamless experience for the customer - building trust, anticipating their needs and making sure they feel supported at every stage of their relationship with SmartestEnergy.

How will I spend my time in this role?

• Support the Strategic Account Manager in the delivery of the overall account plan and customer strategy.
• Act as the day-to-day operational contact for the account, coordinating activity across multiple internal teams.
• Build strong relationships with operational teams to ensure customer requirements are understood and delivered.
• Manage customer queries, requests and escalations, ensuring timely resolution and communication.
• Produce and coordinate regular customer reporting and account updates.
• Track operational performance, action plans and service commitments, escalating risks where required.
• Support customer governance meetings, maintaining actions, reporting and follow-up activities.
• Maintain accurate customer data and account records across relevant systems.
• Identify opportunities to improve customer experience and operational efficiency.

What skills/experience do I need to be successful?

• Experience supporting customer accounts in a customer-facing or operational environment.
• Experience coordinating activity across multiple teams and stakeholders.
• Experience managing customer queries, reporting and issue resolution.
• Strong organisational and administrative skills with excellent attention to detail.

What sets us apart?

• Global Impact: With offices in the UK, US, Spain and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.