Senior Account Director, Pharma Partnerships & Growth

Syneos Health, Inc.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Syneos Health (Litmus Medical Communications partner) in London seeks an experienced Senior Account Director to lead high-visibility projects, secure key accounts, and own client relationships. You will balance strategic oversight with hands-on management of customer service teams to drive satisfaction and growth.

The role emphasizes ownership, proactive communication, and aligning pharma-comms strategies with client objectives in a fast-paced environment.

Qualifications

• A degree in a scientific field or equivalent.
• Strong organizational and managerial skills.
• Exceptional financial and commercial acumen.
• Knowledge of pharma regulations (ABPI).
• Ability to use PowerPoint, Microsoft Word, and Microsoft Excel.

Responsibilities

• Partner with our customers and lead by example in providing excellent customer service.
• Act as main point of contact and ensure high customer satisfaction.
• Develop new business opportunities.
• Focus on ensuring the smooth running of our customer service team.
• Be accountable for the strategic and financial achievement of our customers' business objectives.
• Be an important ambassador for the business and its values.

Skills

Stakeholder management

Customer service leadership

Business development

Strategic thinking

PowerPoint

Excel

ABPI knowledge

Education

Degree in a scientific field or equivalent

Tools

PowerPoint

Microsoft Word

Microsoft Excel

Job description

Syneos Health (Litmus Medical Communications partner) in London seeks an experienced Senior Account Director to lead high-visibility projects, secure key accounts, and own client relationships. You will balance strategic oversight with hands-on management of customer service teams to drive satisfaction and growth.

The role emphasizes ownership, proactive communication, and aligning pharma-comms strategies with client objectives in a fast-paced environment.