Senior Account Director

Coolr Social; Harrow; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working – 3 days in the office,

25 days annual leave

Two weeks work from anywhere

Birthday Day off

Wellbeing Day off with £50 voucher

Free breakfast, snacks and drinks

Private Healthcare cover

Cycle to work scheme

Tech scheme

Weekly socials

Book Club

Social Club

Job summary

Coolr is seeking a Senior Account Director to lead Client Services. You will drive strategy, oversee multi-account campaigns, and manage client relationships for growth and retention. You will work closely with Associate Directors and Client Partners to deliver standout social campaigns and exceptional service.

We value strategic know-how, a passion for social trends, and a proactive leadership style. The role offers hybrid working with a mix of in-office and remote collaboration, with

Qualifications

• Proven track record in senior client services roles within social-first or creative agencies.
• Strong ability to build trusted relationships with clients and internal teams.
• Experience leading multi-project campaigns from concept to delivery with precision.

Responsibilities

• Oversee all activity on allocated client accounts to ensure successful outcomes.
• Build and maintain positive client relationships to drive retention and growth.
• Lead on crisis management with a solution-focused approach and escalate when needed.
• Manage budgets for client projects, ensuring alignment with scope and rates.
• Collaborate across departments to develop and deliver best-in-class work.
• Set and review account strategy with internal teams to stay aligned with direction.
• Lead new business pitches with the New Business Director and create compelling decks.
• Line-manage the team and mentor career development.

Skills

Client relationships

Strategic planning

Team leadership

Budget management

Tools

CRM software

Job description

Who are Coolr?

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.

About

The agency is growing at a rapid rate, but we’re only just getting started. In 2026, we have ambitious plans to truly become the stand-out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.

About the role:

We’re looking for a Senior Account Director to join our dynamic Client Services team. We're looking for someone who can bring a wealth of experience, strategic know-how, and a genuine love for all things social, plus a real ambition to create standout, creative work. You’ll be working closely with our Associate Directors and Client Partners to deliver great service and help grow some of our most exciting and established client accounts.

The job

• Responsible for the overview and successful running of all activity on allocated client accounts.
• Building and maintaining positive client relationships to encourage retention and successful increase of scope.
• Leading on crisis management, being solution focused in approach and escalating where necessary
• Responsible for budgeting of client projects, ensuring that client budgets are appropriately distributed based on the brief, agency rate cards and agreed scope of work.
• Working closely with departments across the agency to develop and create the best work.
• Setting the strategy for individual accounts with the support of the internal strategy team. Reviewing this regularly to ensure we are staying true to the approved strategic direction.
• Taking a leading role in new business pitch processes, often leading on the deck and working closely with the New Business Director.
• Line management of the team, supporting and leading them in their career development and respective roles.

What we are looking for

• A proven Senior Account Director or Account Director from a social-first or creative agency background.
• Confident managing end-to-end project delivery: timelines, budgets, documentation, and execution. Always with precision and attention to detail.
• Strong client relationship builder, able to earn trust and act as a reliable strategic partner.
• Inspiring team leader with a supportive, hands-on management style.
• Skilled at juggling multiple clients and allocating internal resources efficiently.
• Deep understanding of social platforms, trends, and cultural moments.
• Proactive, solutions-focused, and consistently willing to go above and beyond.

A Coolr Offer

We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.

• A benchmarked salary reflective of your experience and in line with our salary bandings.
• Hybrid working. We work 3 days in the office and 2 from home
• 25 days annual leave
• Two weeks work from anywhere
• Birthday Day off – an extra day to celebrate your big day
• Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
• Free breakfast, snacks and drinks in the office.
• Private Healthcare cover, Cycle to work scheme, Tech scheme + more
• Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.

Coolr Culture

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.