Account Supervisor

Syneos Health; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Syneos Health in London seeks a proactive Senior Customer Success Manager to serve as the primary liaison for high-level digital product delivery projects in clinical trials.

You will partner with sponsors, study teams, and cross-functional stakeholders to ensure on-time delivery, client satisfaction, and alignment with business goals while managing timelines, budgets, and risks across multiple accounts.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Experience in clinical research, clinical trial operations, healthcare, digital product delivery, or related field with project management, timelines, and client management.
• Strong understanding of clinical research operations, trial workflows, and sponsor/study team needs.
• Strong client management and ability to build trusted relationships with internal and external customers.

Responsibilities

• Serve as primary day-to-day client relationship lead for assigned accounts and studies.
• Coordinate cross-functional teams across clients, study teams, content resources, project managers, and technology teams.
• Monitor delivery performance, project budgets, risks, and client priorities; escalate as needed.
• Support demonstrations, implementation planning, proposals, and new business presentations.
• Identify opportunities for customer retention and account growth in digital products and services.
• Provide guidance to account executives and team members to ensure consistent execution across studies.

Skills

Project management

Client management

Cross-functional collaboration

Digital product delivery

Clinical trial operations

Education

Bachelor’s degree in a related field

Tools

Wrike

Salesforce

Job description

Updated: Today
Location: London, England, United Kingdom
Job ID:17719

You are intelligent, passionate, and able to affect change.

In this role, you will serve as the primary point of contact for multiple high-level projects supporting digital products used in clinical trials. You are diligent in following up on key accounts while prioritizing study delivery, client satisfaction, and business goals. This role presents the opportunity to work with sponsors, study teams, and cross-functional clinical, operational, product, and technology stakeholders. You will:

• Support senior leads in development and execution of customer success and delivery strategies for internal and external customers, including sponsors and study teams
• Serve as the primary day-to-day client relationship lead for assigned accounts and studies, facilitating regular touch points, monitoring satisfaction, and identifying opportunities to improve outcomes
• Demonstrate robust, cross-functional project management ensuring timely implementation, onboarding, deployment, and delivery of digital products used in clinical trials
• Review and oversee development of timelines, calendars, action plans, agendas, call notes, metrics reports, and overall account support materials
• Coordinate activities among clients, study teams, content resources, project managers, product leads, technology teams, and other cross-functional stakeholders
• Manage project risks, issues, action items, and client concerns; resolve routine matters and elevate strategic or delivery concerns to senior management as appropriate
• Provide guidance and oversight to account executives and project team members to support consistent execution across assigned studies
• Monitor delivery performance, customer outcomes, project budgets, and utilization; identify scope or budget changes and communicate recommendations to senior management and clients as appropriate
• Support demonstrations, solution reviews, implementation planning, proposals, and new business presentations for existing and prospective customers
• Identify and support opportunities for customer retention, account growth, and expansion of digital products and related service offerings
• Bachelor’s degree in a related field
• Relevant experience in clinical research, clinical trial operations, healthcare, digital product delivery, or a related field, with experience in project management, timeline development, and client management
• Previous experience working with clinical trials and strong knowledge of how studies are planned, initiated, conducted, monitored, and supported
• Strong understanding of clinical research operations, clinical trial workflows, and the needs of sponsors and study teams
• Strong client management skills and demonstrated ability to build trusted relationships with internal and external customers
• Experience coordinating cross-functional teams in a clinical, operational, product, technology, or regulated environment
• Experience providing project oversight, delegating tasks, and supporting the development of junior team members
• Ability to manage multiple projects, timelines, budgets, risks, and client priorities in a fast-paced environment
• Proficiency with project management and CRM platforms, including Wrike, Salesforce, or comparable business systems
• Proven ability to support demonstrations and translate platform capabilities into practical customer value
• Strong financial acumen, including understanding of project budgets, scope, utilization, forecasting, and business performance considerations
• Excellent written and verbal communications, problem-solving, prioritization, and stakeholder management skills

At Cadent, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Cadent is a US Medical Communications company with employees located across the US. The home office is in New York City. Cadent specializes in high science, high touch peer to peer medical communications. The company excels in translating complex science into compelling messages that deliver value and action. Cadent builds relationships and collaboration between the biopharmaceutical industry and healthcare professionals.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Discover what our more than 25,000 employees already know: work here matterseverywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday workimprovespatients’ lives around the world. Selecting us as an employer secures acareer inwhich you’re guaranteed to:

Syneos Health is a leading fully integrated biopharmaceutical solutions organization builtto accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. To learn more visit syneoshealth.com .

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, age, religion, marital status,ethnicity, national origin, sex, gender, gender identity, sexual orientation, protectedveteran status, disability or any other legally protected status and will not bediscriminatedagainst. If you are an individual with a disability who requires reasonableaccommodation to complete any part of our application process, including the use of thiswebsite, please contact us at: Email: [emailprotected] One of our staff members willwork with you to provide alternate means to submit your application.