Senior Account Coordinator (Digital, Print, Events), Basingstoke

HH Global; Basingstoke; On-site; GBP 32,000 - 42,000; Full time

Job summary

HH Global is seeking a Senior Account Coordinator to join a healthcare client services team. You will quote and own medium complexity projects, interacting with clients and internal HH Global teams to deliver campaigns on time and within budget.

You will support account management, coordinate across creative and content studios, and maintain strong client relationships while using project platforms to track progress and reporting.

Qualifications

• Experience in client account management within healthcare or pharma sectors.
• Strong client-facing communication and relationship-building.
• Experience in marketing or creative agencies, preferably medical communications.
• Degree in life sciences, business or marketing.
• ABPI guidelines knowledge or training can be provided.

Responsibilities

• Day-to-day client account and project management.
• Take client briefs and understand client feedback.
• Communicate feedback clearly to internal teams and with studios.
• Implement client projects and campaigns with the Account Manager.
• Manage budgets, purchase orders and campaigns within time and budget.
• Create and maintain contact reports and client liaison.
• Develop and maintain client and internal relationships.
• Support project management platforms and reporting systems.
• Identify milestones and align with the client.
• Liaise with in-house teams and external vendors.
• Build timing schedules and ensure aligned project plans.
• Communicate changes to client and HH Global teams.
• Manage scope changes and budget implications.
• Ensure projects stay in scope, on time, and within budget.
• Maintain regular and effective communication with management.

Skills

Account management

Client relationship

Communication

Project coordination

Budget management

ABPI knowledge

Education

Life sciences degree

Business degree

Marketing degree

Tools

Screen Dragon

Workfront

Job description

Purpose of the job

This role is to join a large healthcare client services team, supporting the Account Manager, Senior Account Manager and Account Director, plus the wider client services team in the day-to-day management of a portfolio of international healthcare clients.

As a Senior Account Coordinator, you will be responsible for quoting and owning medium complexity projects and running day to day contact with clients. You will be working with internal HH Global teams too, responsible for running a broad spectrum of client project requirements and working closely with the wider client services team owning projects. Your role will ensure projects are completed on time and on budget, to the highest quality, and managing administrative and organizational project work.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.

Key responsibilities

• Day to day client account and project management
• Ability to take client briefs and understand client feedback
• Be able to communicate that feedback clearly to various internal teams. Work with creative and content studios to deliver client work
• Responsible, with the relevant Account Manager, for implementation of client projects and campaigns
• Managing budgets, Purchase Orders and campaigns within time and budget
• Creating and maintaining contact reports and client liaison
• Develop and maintain excellent client and internal relationships
• Administration support to the account team on project management platform (Screen Dragon/Workfront), our Work in Progress reporting and financial ordering system, Hub
• Identify key milestones for each project, having agreed them with client
• Liaising with in house teams and external vendors
• Building timing schedules and working with colleagues to agree project plans aligned to those times
• Communicating changes to client and internally to HH Global teams
• Managing scope of work changes and informing client of any budget implications
• Ensuring project always remains in scope, on time and within budget
• Maintaining regular and effective communication with management team

Knowledge, skills + experience

• Understanding of ABPI guidelines preferable but training can be given
• Client focused with excellent client facing skills
• Experience in a marketing or creative agency, ideally in a medical communications agency
• Adept at building great relationships, both internally + with clients
• A skilled problem solver with an eye for detail
• Passionate about branding, brand communications and developing the best-in-class campaigns
• Good organizational, planning and execution skills
• Excellent written and verbal communication skills including good listening skills
• Support our client team’s move from supplier to Trusted Advisor by building trust through honesty, transparency and knowledge of our client’s product and therapy area
• Educated to degree standard preferably in life sciences / business / marketing

The Talent Acquisition Partner managing this hire is Ellie Leiper