Senior Account Coordinator (Digital, Print, Events), Basingstoke

HH Global; Basingstoke; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

HH Global is recruiting for a Senior Account Coordinator to support a large healthcare client services team. You will quote and own medium complexity projects and maintain day-to-day contact with clients, while collaborating with internal HH Global teams.

You will assist with project delivery, manage budgets, and ensure work is completed on time and on budget, maintaining high quality. The role is blended between office, client/vendor sites and home working.

Qualifications

• Client-facing experience in marketing/creative agency, healthcare preferred
• ABPI guidelines preferable (training can be provided)
• Experience in managing projects within agency setting
• Ability to build strong internal/external relationships
• Excellent written and verbal communication and organizational skills

Responsibilities

• Day-to-day client account and project management
• Capture and translate client feedback to internal teams
• Manage budgets, purchase orders and campaigns within time and budget
• Build and maintain excellent client and internal relationships
• Administrative support to the account team on project management platforms

Skills

Client facing

Project management

Budget management

Communication skills

Relationship building

Attention to detail

Branding & campaigns

Education

Degree preferred in life sciences / business / marketing

Tools

Screen Dragon

Workfront

Job description

Join the global leader in responsible marketing activation services

At HH Global, we help the world's most recognized brands turn their growth ideas into measurable impact through responsible marketing activation.

We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.

With over 4,000 colleagues across more than 55 countries, you'll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.

Purpose of the job

This role is to join a large healthcare client services team, supporting the Account Manager, Senior Account Manager and Account Director, plus the wider client services team in the day-to-day management of a portfolio of international healthcare clients.

As a Senior Account Coordinator, you will be responsible for quoting and owning medium complexity projects and running day to day contact with clients. You will be working with internal HH Global teams too, responsible for running a broad spectrum of client project requirements and working closely with the wider client services team owning projects. Your role will ensure projects are completed on time and on budget, to the highest quality, and managing administrative and organizational project work.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.

Key Responsibilities

• Day to day client account and project management
• Ability to take client briefs and understand client feedback
• Be able to communicate that feedback clearly to various internal teams. Work with creative and content studios to deliver client work
• Responsible, with the relevant Account Manager, for implementation of client projects and campaigns
• Managing budgets, Purchase Orders and campaigns within time and budget
• Creating and maintaining contact reports and client liaison
• Develop and maintain excellent client and internal relationships
• Administration support to the account team on project management platform (Screen Dragon/Workfront), our Work in Progress reporting and financial ordering system, Hub
• Identify key milestones for each project, having agreed them with client
• Liaising with in house teams and external vendors
• Building timing schedules and working with colleagues to agree project plans aligned to those times
• Communicating changes to client and internally to HH Global teams
• Managing scope of work changes and informing client of any budget implications
• Ensuring project always remains in scope, on time and within budget
• Maintaining regular and effective communication with management team

Knowledge, skills + experience

• Understanding of ABPI guidelines preferable but training can be given
• Client focused with excellent client facing skills
• Experience in a marketing or creative agency, ideally in a medical communications agency
• Adept at building great relationships, both internally + with clients
• A skilled problem solver with an eye for detail
• Passionate about branding, brand communications and developing the best-in-class campaigns
• Good organizational, planning and execution skills
• Excellent written and verbal communication skills including good listening skills
• Support our client team's move from supplier to Trusted Advisor by building trust through honesty, transparency and knowledge of our client's product and therapy area
• Educated to degree standard preferably in life sciences / business / marketing

The Talent Acquisition Partner managing this hire is Ellie Leiper

You belong in our global community

Belonging is at the heart of HH Global. We don't just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.

We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you. If you require this job advertisement in an alternative format, please reach out to [e-mail]