SENDIASS Team Manager

Gloucestershire County Council; Gloucester; On-site; GBP 50,000 - 53,000; Full time

Benefits offered by this job

Flexible working hours

LGPS pension

Employee assistance programme

DBS safeguarding commitment

Health and well-being support

Job summary

Gloucestershire County Council’s SENDIASS Gloucestershire service seeks a Team Manager to lead day-to-day operations, supervise advisors and ensure impartial, high-quality information and support for families and young people with SEND. The role covers Gloucestershire with travel to locations as needed.

You will work to maintain confidentiality, develop staff, and ensure compliance with SEND Code of Practice while coordinating with education, health and care professionals.

Qualifications

• Strong leadership and team management experience.
• Excellent organisational skills to manage workflow and prioritise demands.
• Ability to provide clear guidance on complex SEND cases.
• High-level communication and interpersonal skills to build relationships with families, professionals and stakeholders.
• Problem-solving and decision-making abilities in challenging situations.
• Commitment to impartiality and confidentiality in SENDIASS work.
• Knowledge of SEND legislation and the SEND Code of Practice.
• Confidence in using IT systems for case management and reporting.
• Enhanced DBS check is required before appointment.

Responsibilities

• Oversee day-to-day operational management and leadership of the SENDIASS team.
• Oversee case allocation, monitor progress and ensure timely, high-quality delivery of advice.
• Supervise Case Advisors and support professional development.
• Lead operational queries and implement policies and procedures.
• Monitor service performance and contribute to strategic development.
• Travel across Gloucestershire to fulfill role requirements.

Skills

Team leadership

Organisational skills

SEND case guidance

Communication skills

Problem solving

Impartiality

SEND legislation

IT for case management

Safeguarding

Job description

This is a Gloucestershire County Council job.

• Job Title: SENDIASS Team Manager


• Job Location: Shire Hall, Block 4, 3rd Floor


• Salary: £49,817 - £53,051 per annum


• Hours per Week: 37.00


• Contract Type: Permanent


• Closing Date: 15/11/2026


• Job Requisition Number: 15062


• This post is not open to job share

SENDIASS Gloucestershire (Special Educational Needs and Disability Information Advice and Support Service) is recruiting!

1 Full-time SENDIASS Team Manager post (37 hours per week) - Grade 10

An exciting opportunity is available to join this growing team of friendly and well-respected professionals who are committed to ensuring parent carers and young people with SEND have their voices heard and receive accurate and helpful information and advice.

About The Team & Role

SENDIASS Gloucestershire is a specialist service offering free, impartial, confidential information, advice and support on matters around SEND. The Service is offered to parent carers of children with SEND (0-25 years) and young people aged between 16 and 25 years old to help them play an active and informed role in supporting their child or young person’s education. We are looking to recruit an enthusiastic and self-motivated individual to join our team. This role involves day-to-day management of a team, working with education, health and care professionals and parent carers to provide impartial information, advice and support in relation to their child with SEND. The Service covers Gloucestershire and works in partnership with parent carers and young people, Gloucestershire Parent Carer Forum, Gloucestershire County Council, ICB, educational settings and other key agencies working with children and young people up to the age of 25. The successful applicant should have knowledge of the SEND Code of Practice will be required to complete the IPSEA Level 1 Legal Training as part of the role and work towards IPSEA Level 3, ideally within 12 months of starting the role.

About You

As the Team Manager, you will take responsibility for the day-to-day operational management and leadership of the SENDIASS team, which includes:

• Managing team workflow: Overseeing case allocation, monitoring progress, and ensuring timely and high-quality delivery of advice and support.


• Supporting complex cases: Providing guidance and expertise to team members on challenging or high-risk cases, ensuring consistency and compliance with statutory requirements.


• Supervision of Case Advisors: Delivering regular supervision sessions to support professional development, maintain standards, and address any issues or concerns.


• Operational leadership: Acting as the first point of contact for operational queries, ensuring smooth running of the service, and implementing agreed policies and procedures.


• Quality assurance and improvement: Monitoring service performance, identifying areas for improvement, and contributing to strategic development.

Travel requirement

Due to the nature of the role and the need to travel to locations across the county, including some rural areas, applicants must have access to their own transport and be able to use it for work purposes.

Essential Skills And Qualities

• Strong leadership and team management skills, with experience in supervising staff.


• Excellent organisational skills to manage workflow and prioritise competing demands.


• Ability to provide clear guidance and support on complex SEND cases.


• High-level communication and interpersonal skills to build positive relationships with families, professionals, and stakeholders.


• Problem-solving and decision-making abilities, particularly in challenging situations.


• Commitment to impartiality and confidentiality in line with SENDIASS principles.


• Knowledge of SEND legislation and the SEND Code of Practice.


• Confidence in using IT systems for case management and reporting.


• Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

This post is subject to a satisfactory enhanced DBS check.

About Us

Joining us could mean access to these great benefits:

• Flexible and agile working opportunities 25.5 days annual leave rising to 30.5 days after 5 years continuous service


• Supportive and positive working environment with regular supervision


• Local Government Pension Scheme (LGPS)


• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone


• An in-house Occupational Health service


• Employee discount scheme, Cycle to Work scheme (Eligibility criteria and T&Cs apply)


• Green Car Salary Sacrifice Scheme (Eligibility criteria and T&Cs apply)


• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

Closing date for applications: Midnight on 15/11/2026

Interview dates: Thursday 26th and Friday 27th November 2026

For An Informal Discussion About These Roles Please Contact

Britt Fox - SENDIASS Manager

Email: [e-mail]

Phone: [phone]

Additional Information

To access the Job Profile for this role, please follow the link below:-

Job Profile - SENDIASS Manager

Due to the number of applications we received, we are unable to provide feedback at shortlisting stage and reserve the right to close the advert early.

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

The council is not currently able to offer sponsorship in this role. Candidates will need to have a right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. This position is subject to a DBS check.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.