SEND Transport Eligibility Officer - Education Travel

Lancashire County Council; Bamber Bridge; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Flexible hybrid working

Generous annual leave

Local Government Pension Scheme

Employee wellbeing benefits

Professional development opportunities

Job summary

Lancashire County Council is recruiting two Transport Eligibility Officers (SEND) to join our Accessible Transport Service in Bamber Bridge. This role involves assessing applications for home to school transport, determining eligibility against legislation, and ensuring fair, evidence-based decisions.

You will work with the Eligibility and Needs Assessment Team and Safer Travel Team, performing passenger risk assessments to ensure safe and suitable transport for children and young people.

Qualifications

• Experience of carrying out assessments and making recommendations.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• The ability to interpret policy, guidance and legislation.
• A commitment to delivering high-quality customer-focused services.
• A passion for achieving positive outcomes for children, young people and families.

Responsibilities

• Assess applications for home to school transport assistance for children and young people with SEND.
• Evaluate complex medical, educational and disability-related evidence to determine eligibility.
• Produce clear, evidence-based decisions that can withstand appeals and scrutiny.
• Complete passenger risk assessments and develop safety plans to ensure appropriate levels of support are provided.
• Work collaboratively with the Eligibility and Needs Assessment Team and Safer Travel Team.
• Investigate and respond to transport appeals.
• Liaise with families, schools, transport providers and partner agencies.
• Contribute to service improvement and the development of best practice across the Accessible Transport Service.

Skills

Analytical skills

Problem-solving

Excellent communication

Policy interpretation

Customer-focused service

Outcome focus for SEND

Job description

Lancashire County Council is recruiting two Transport Eligibility Officers (SEND) to join our Accessible Transport Service in Bamber Bridge. This role involves assessing applications for home to school transport, determining eligibility against legislation, and ensuring fair, evidence-based decisions.

You will work with the Eligibility and Needs Assessment Team and Safer Travel Team, performing passenger risk assessments to ensure safe and suitable transport for children and young people.