SEND Customer Experience & Improvement Officer

Coventry City Council; Coventry; On-site; GBP 35,000 - 47,000; Full time

Benefits offered by this job

Guaranteed Interview Scheme

Job summary

Coventry City Council is seeking a SEND Customer Experience and Improvement Officer to ensure families, children and young people receive a positive, coordinated experience when raising concerns about SEND services. You will work across SEND, schools and health partners to gather facts and support timely resolutions.

You will act as a central point of contact for SEND-related complaints, coordinate information with a range of professionals, and use feedback to inform service improvements and

Qualifications

• Experience handling SEND-related complaints.
• Knowledge of SEND legal framework.
• Strong written and verbal communication skills.

Responsibilities

• Manage a varied caseload of SEND complaints and enquiries.
• Coordinate information across SEND service, schools, health partners and other agencies.
• Provide clear, empathetic responses within agreed timescales.
• Identify recurring themes to support service development and improvement.

Skills

Customer service

Complaint handling

Communication

Empathy

Job description

Coventry City Council is seeking a SEND Customer Experience and Improvement Officer to ensure families, children and young people receive a positive, coordinated experience when raising concerns about SEND services. You will work across SEND, schools and health partners to gather facts and support timely resolutions.

You will act as a central point of contact for SEND-related complaints, coordinate information with a range of professionals, and use feedback to inform service improvements and