SEND Complaints Officer

Spencer Clarke Group Ltd.; England; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading firm is seeking a SEND Complaints Officer to manage concerns related to Special Educational Needs and Disabilities within a Local Authority. This fully remote role involves engaging with parents and professionals to resolve issues effectively, with a contract duration of 3 - 6 months. Ideal candidates will have extensive experience with SEND processes and a strong grasp of relevant legislation.

Qualifications

• Extensive experience with Subject Access Requests (SARS) and Freedom of Information requests.
• Strong understanding of current SEND legislation.
• Proven experience in handling and resolving SEND appeals.

Responsibilities

• Act as the main point of contact for parents and carers raising concerns.
• Draft clear complaint responses within statutory time-frames.
• Work with SEND teams to improve service through complaint learnings.

Skills

Efficient problem-solving

Effective communication

Organisational skills

Job description

SEND Complaints Officer

£400 per day

3 - 6 month initial contract with a view to being extended

Fully remote working - Southwest Local Authority

Spencer Clarke Group are seeking an experienced SEND Complaints Officer to manage, investigate, and resolve concerns relating to the provision for children and young people with Special Educational Needs and Disabilities (SEND) within the Local Authority.

The SEND Complaints Officer will work closely with parents, carers, schools and professionals to settle concerns through effective communication and early resolution.

Essential Requirements:

• Extensive experience in Subject Access Requests (SARS) and Freedom of Information requests is essential.
• Strong understanding of current SEND legislation and processes, particularly the Children and Families Act 2014 and SEND Code of Practice 2015.
• Proven experience in handling and resolving SEND appeals and complaints.

Duties include but not limited to:

• Act as the main point of contact for parents, carers and young people raising concerns about SEND support.
• Draft clear and sensitive complaint responses, ensuring they are addressed within statutory time-frames.
• Work with SEND teams to identify learning from complaints to contribute to service improvement plans.

Skills required:

• Logical thinker with a proven ability to identify and resolve issues efficiently.
• Highly effective in both written and spoken communication.
• Strong organisational skills with the ability to manage multiple complaints within strict deadlines.

How to apply:

If you are interested in this role, click the apply button or contact Richard on 01772 954200 for more information.

Richard, our Award-Winning SEND recruiter, brings a wealth of experience and a proven track record in connecting exceptional professionals with rewarding career opportunities. Reach out to him today to explore how he can support your journey.

INDSCG3