SEN Transport Operations Coordinator

Civic Recruitment Limited; Sidcup; On-site; GBP 26,000 - 38,000; Full time

Job summary

Civic Recruitment Limited is recruiting for an Operations Coordinator in Sidcup to oversee daily SEN transport operations. You will coordinate schedules, liaise with councils, parents, and drivers, and ensure timely, safe services for vulnerable passengers.

Role emphasizes strong IT literacy, communication, and adherence to transport regulations. The position is based in Sidcup with standard transport operations hours.

Qualifications

• Experience in transport operations or logistics.
• Excellent written and verbal communication skills.
• Strong IT literacy, including Excel and transport booking systems.
• Ability to multitask, remain calm under pressure, and solve problems quickly.
• Punctual, reliable, and organized.
• Knowledge of SEN transport, local authority contracts, and PATS/safeguarding awareness.
• Experience with cab firms, school routes, or minibus fleets.

Responsibilities

• Oversee SEN transport scheduling and logistics.
• Communicate with councils, passenger assistants, parents and drivers in real-time.
• Track crew attendance and monitor performance using in-house systems.
• Manage incoming bookings and assign vehicles and drivers.
• Maintain clear communication with customers regarding schedules and changes.
• Respond to inbox messages and operational queries.

Skills

Experience in transport operations

Communication skills

Excel & transport booking systems

Multitasking under pressure

Punctuality & reliability

SEN transport knowledge

Cab firms / school routes experience

Job description

Civic Recruitment Limited is recruiting for an Operations Coordinator in Sidcup to oversee daily SEN transport operations. You will coordinate schedules, liaise with councils, parents, and drivers, and ensure timely, safe services for vulnerable passengers.

Role emphasizes strong IT literacy, communication, and adherence to transport regulations. The position is based in Sidcup with standard transport operations hours.