Seller Engagement Associate with German and English, Seller Engagement

Amazon; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Seller Engagement Associate fluent in German and English. This role is pivotal in supporting Selling Partners to navigate compliance requirements and enhance their selling experience across Europe. You will engage with sellers through various channels, providing expert guidance and fostering a positive environment. Join a vibrant multicultural team dedicated to innovation and inclusion, where your contributions will directly impact the success of our partners. If you thrive in a dynamic setting and are passionate about customer support, this opportunity is perfect for you.

Qualifications

• C1 level proficiency in English and German is essential.
• Previous experience in customer service is required.

Responsibilities

• Support Selling Partners with compliance needs and legislative requirements.
• Provide efficient service and manage sensitive issues effectively.

Skills

Proficiency in English

Proficiency in German

Customer service experience

Data analysis skills

Time management skills

Education

C1 level proficiency in English and German

Experience in customer service/contact center

Tools

MS Office Excel

Job description

Seller Engagement Associate with German and English, Seller Engagement

Job ID: 2949878 | Amazon Spain Services, S.L.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. Over 2 million Selling Partners in 10 countries list their products for sale on Amazon’s Marketplaces. We obsess over providing world class support to Merchants selling on Amazon.

EU authorities continue to introduce new legislations that make it challenging for Selling Partners to comply and do business across Europe. Our team has covered VAT and product compliance regulations, and as of today we add Sustainability into our journey. This change in Sustainability landscape requires Amazon to take the forefront on Selling Partners’ compliance, starting with educating them on its requirements in Europe through enabling them to pick the right solution and, ultimately, taking action in the case of non-compliance.

The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their sustainable compliance needs.

Working hours: Monday to Friday from 9AM to 17PM. Presence at the office is required 5 days a week.

Key job responsibilities

1. Demonstrates effective, clear and professional written and oral communication.
2. Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers’ issues.
3. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
4. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
5. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
6. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
7. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
8. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner’s issues and questions.

A day in the life

Your day will progress driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction free selling on Amazon platforms. You will speak with Sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience.

About the team

We are a team born in 2018. We started our journey as a small team that has now grown into 6 regions. Our core values are innovation, inclusion and building others. You will join a multi-cultural team located in sunny Barcelona. We always work hard while being experts on "Having fun".

BASIC QUALIFICATIONS

1. Proficiency (C1 level) in English and German.
2. Previous working experience within a customer service/contact center environment.
3. Computers & Internet skills, specifically in MS Office Excel.

PREFERRED QUALIFICATIONS

1. Other EU languages such as Italian, German or Spanish would be an advantage.
2. Business acumen in areas of Global e-commerce and retail.
3. Good data analysis skill.
4. Effective communication, composure, and professional attitude.
5. Process improvement awareness and experience.
6. Strong prioritization and time management skills, with a high degree of flexibility. Ability to embrace constant change with flexibility and good attitude.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.