Self-Employment Coach

Serco Group Plc; Park Central; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 25 days + bank holidays

Internal training and apprenticeships

Employee assistance programme

Retail discounts

Volunteer day

Job summary

Serco Group Plc is seeking a Self-Employment Coach in Birmingham to help participants turn business ideas into sustainable self-employment opportunities. You will support individuals with coaching, guidance and practical help to build confidence and viable business plans, contributing to long-term community prosperity.

In this role you will collaborate with Job Coaches, stakeholders and partners to deliver high‑quality, outcomes‑driven support while managing a caseload and maintaining records,

Qualifications

• Experience coaching individuals on business planning and startup needs.
• Strong knowledge of marketing, finance, and operations.
• Ability to manage caseloads and maintain records.

Responsibilities

• Conduct in-depth assessments to evaluate viability and identify support.
• Deliver one-to-one coaching on business planning, finance, budgeting, and taxation.
• Facilitate workshops to help participants explore self-employment opportunities.
• Build relationships with participants, coaches, Jobcentre Plus colleagues and partners.
• Provide tools, resources and contacts to help participants establish sustainable businesses.
• Maintain accurate records, collect evidence of progress and outcomes.

Skills

Coaching

Business planning

Finance

Marketing

Sales

Operations

Caseload management

Job description

Location: Birmingham, B5 4UA Salary: £32,000 to £35,000 plus excellent benefits Schedule: Permanent, 37.5 hours per week, Monday to Friday 9am to 5pm

Ready to impact a better future?

As a Self-Employment Coach in our Employment, Skills and Enterprise team, you\'ll support people to turn business ideas into sustainable self-employment opportunities. Through coaching, guidance, and practical support, you\'ll help participants build confidence, develop viable business plans, and create a positive future for themselves.

Our work touches lives by helping people overcome barriers to employment and achieve greater financial independence. In this role, your work has purpose. You\'ll provide expert advice across key business areas, helping individuals take meaningful steps towards self-employment while creating a positive impact on communities and supporting long-term economic growth. Working closely with Job Coaches, stakeholders, and partners, you\'ll help create impactful solutions that enable participants to move forward with trust, pride, and confidence.

What you’ll do as a Self-Employment Coach

• Conduct in-depth assessments to evaluate business viability and identify the most appropriate support for participants.
• Deliver one-to-one coaching on business planning, finance, budgeting, marketing, sales, growth, taxation, and business start-up requirements.
• Facilitate workshops and awareness sessions that help participants explore and develop self-employment opportunities.
• Build strong relationships with participants, Job Coaches, Jobcentre Plus colleagues, and external stakeholders to provide joined-up support.
• Equip participants with practical tools, resources, and contacts to help them establish and grow sustainable businesses.
• Manage caseloads, maintain accurate records, gather evidence of progress and outcomes, and support participants beyond trading start where required.
• Strong knowledge of core business functions including marketing, finance, sales, and operations.
• Experience supporting individuals to start or develop a business.
• Excellent communication and interpersonal skills, with the ability to build rapport and motivate others.
• Ability to manage your workload independently while working collaboratively with colleagues and partners.
• Commitment to diversity, inclusion, safeguarding, and delivering high-quality support to participants.

Benefits

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities and people from all cultural backgrounds.

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with safeguarding requirements. You will also complete an Occupational Health Questionnaire to help ensure the right support is in place for you to succeed in the role.