Security Systems Engineer — Install, Service & Customer Care

Pointer Ltd.; City Of London; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Employee referral scheme

Job summary

Pointer Ltd. is recruiting a highly motivated Security Engineer to join our team. As a Service Engineer you will inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems, delivering expert advice and outstanding customer service on every site.

You will participate in standby and call-out rosters, manage your workload, and uphold Pointer's values of integrity and excellence in a fast-paced environment.

Qualifications

• Customer‑focused with a commitment to end‑to‑end project ownership.
• Ambassador for the Pointer brand and a strong advocate of company values.
• Proven experience in a service environment within security systems.

Responsibilities

• Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure optimal performance and security.
• Manage your own workload efficiently, prioritising tasks to meet service and installation deadlines.
• Diagnose faults, repair issues, and replace components as necessary to ensure systems operate reliably and efficiently.
• Complete all necessary documentation promptly and accurately, ensuring adherence to company policies and industry regulations.
• Keep your vehicle fully stocked with essential tools and materials, ensuring maximum efficiency on-site.
• Provide exceptional customer service, offering expert advice and support while maintaining a professional, approachable demeanour.

Skills

Customer focus

End-to-end ownership

Brand ambassador

Education

Electrical/security industry qualification or equivalent experience

Tools

IDS (Galaxy)

IP CCTV

Fire Alarm Systems

Access Control Systems

Job description

Pointer Ltd. is recruiting a highly motivated Security Engineer to join our team. As a Service Engineer you will inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems, delivering expert advice and outstanding customer service on every site.

You will participate in standby and call-out rosters, manage your workload, and uphold Pointer's values of integrity and excellence in a fast-paced environment.