Security Support Officer

Mitie Group plc.; Whittington; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay and regular overtime

Flexible shift patterns

Full training and uniform

Ongoing development and upskilling

Career progression within Mitie

Employee benefits and wellbeing

Inclusive working environment

Access to flexible benefits scheme

Job summary

Mitie Group plc. is seeking a professional Security Support Officer to provide multi-site cover across our client portfolio in the Midlands and surrounding areas.

You will patrol, monitor CCTV, manage access, respond to alarms, and maintain clear incident reports with a strong customer service focus. Join a supportive team, receive full training and uniform, and enjoy flexible shift patterns with opportunities for overtime.

Qualifications

• A valid SIA Security Guarding or Door Supervisor licence is required.
• Flexibility and reliability are essential.
• Strong communication and customer service skills are expected.

Responsibilities

• Provide security cover across corporate, retail and industrial sites
• Carry out internal and external patrols
• Monitor CCTV in line with company and legal requirements
• Manage access control and check identification
• Welcome staff, visitors and contractors professionally
• Respond promptly to alarms, emergencies and security incidents
• Complete clear and accurate incident and shift reports
• Escalate concerns to supervisors, clients or emergency services
• Lock and unlock buildings and ensure premises are secure
• Undertake key-holding and alarm-response duties when required
• Report hazards and support health and safety procedures
• Conduct bag searches and vehicle checks where applicable
• Assist with conflict resolution and crowd management
• Act as a visible deterrent to theft, antisocial behaviour and security breaches
• Support reception and front-of-house duties when required
• Work independently and as part of a wider security team

Skills

Flexibility

Reliability

Punctuality

Customer service

Communication

Observation

Problem-solving

IT skills

Travel between sites

Education

SIA Licence (Security Guarding or Door Supervisor)

Full UK driving licence

Job description

You will:

• Provide security cover across corporate, retail and industrial sites
• Carry out internal and external patrols
• Monitor CCTV in line with company and legal requirements
• Manage access control and check identification
• Welcome staff, visitors and contractors professionally
• Respond promptly to alarms, emergencies and security incidents
• Complete clear and accurate incident and shift reports
• Escalate concerns to supervisors, clients or emergency services
• Lock and unlock buildings and ensure premises are secure
• Undertake key-holding and alarm-response duties when required
• Report hazards and support health and safety procedures
• Conduct bag searches and vehicle checks where applicable
• Assist with conflict resolution and crowd management
• Act as a visible deterrent to theft, antisocial behaviour and security breaches
• Support reception and front-of-house duties when required
• Work independently and as part of a wider security team

A valid SIA Security Guarding or Door Supervisor licence

• A flexible and reliable approach to work
• Strong communication and customer service skills
• The ability to remain calm and professional under pressure
• Good observational and problem-solving skills
• Basic IT skills for emails, reports and security systems
• Willingness to travel between different sites
• A professional and customer-focused attitude
• A full UK driving licence and access to a vehicle are strongly preferred due to the multi-site nature of the role.

You will be:

• Adaptable and comfortable working at different locations
• Reliable, punctual and well organised
• Professional and well presented
• Confident when dealing with members of the public
• Proactive and responsible
• Committed to delivering a high standard of service

Locations:

Atherstone, Nuneaton, Hinckley, Tamworth and Ashby-de-la-Zouch

Contract:

Full-time, permanent

Shifts:

Flexible days, nights and weekends

Join Mitie Security

Mitie Security is looking for a professional, reliable and flexible Security Support Officer to provide cover across several client sites.

This is a multi-site position suitable for someone who enjoys variety, can adapt to different working environments and takes pride in delivering excellent security and customer service.

Competitive pay and regular overtime opportunities

• Flexible shift patterns
• A varied role across different sites and industries
• Full training and uniform
• Ongoing development and upskilling opportunities
• Career progression within Mitie Security
• Employee benefits and wellbeing support
• A supportive and inclusive working environment
• Access to our market-leading flexible benefits scheme