Security Support Officer

Chester Zoo; England; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Staff pass

Free tickets for friends and family

Discounts on gym memberships

Discounts on cinema tickets

Dining discounts

Job summary

Chester Zoo is seeking a professional Security team member to help protect staff, visitors, and assets across our 128-acre estate. You will patrol, engage guests at the entrance, monitor access to event spaces, and respond to incidents in line with established protocols.

The role offers a temporary contract until 31 December 2026, with a minimum of 8 hours per week and shifts from 7am to 2am. A valid UK driving licence and an SIA Door Supervisor licence are essential.

Qualifications

• Essential: Previous experience in a similar role.
• Essential: Outstanding customer service skills and a professional approach.
• Essential: Confident communicator, able to stay calm under pressure.
• Essential: A full UK driving licence.
• Essential: A current SIA Door Supervisor licence.
• Desirable: Experience in high-footfall environments such as visitor attractions, stadiums, airports, or shopping centres.
• Desirable: A First Aid at Work qualification.

Responsibilities

• Ensuring Safety and Security: Maintaining high standards of security across the zoo and responding to incidents according to protocols.
• Guest Engagement: Welcoming guests at the main entrance, conducting searches, patrolling, supervising event access, and providing excellent service.
• Maximising Security Systems: Proficient use of security systems to ensure operability.
• Risk Management: Identify and address security vulnerabilities through regular reviews and mitigations.

Skills

Customer service

Communication

Security awareness

Job description

This is a working environment like no other! Imagine patrolling amidst rare giraffes and tigers, surrounded by breathtaking gardens on a sprawling 128-acre estate. As part of our dedicated and professional Security team, you will play a vital role in ensuring the safety and security of our staff, visitors, contractors, living collection, and assets – day and night.

The Role

Your responsibilities will include:

• Ensuring Safety and Security: Maintaining the highest standards of security across the zoo, delivering proactive prevention measures and emergency responses in line with established protocols.
• Guest Engagement: Welcoming guests at the main entrance, conducting customer searches, patrolling the grounds, supervising access to event spaces, and handling concierge duties – all while providing exceptional customer service.
• Maximising Security Systems: Demonstrating proficiency in the use of security systems to ensure their operational effectiveness.
• Risk Management: Supporting the Security team by identifying and addressing security vulnerabilities through regular reviews and mitigation measures.

The Package

• Temporary contract until 31 December 2026.
• Minimum of 8 hours per week, with additional hours available during peak periods. Shifts will vary between 7am and 2am.
• Competitive Pay: £12.71 per hour
• Complimentary staff pass, allowing you to visit the zoo during your time off, along with free tickets for friends and family.
• Discounts on gym memberships, cinema tickets, dining, high street shops, and more via Perks.
• Plus more!

Essential requirements:

• Previous experience in a similar role.
• Outstanding customer service skills and a professional approach.
• Confident communicator, able to stay calm under pressure.
• A full UK driving licence.
• A current SIA Door Supervisor licence.

Desirable qualifications:

• Experience working in high-footfall environments such as visitor attractions, stadiums, airports, or shopping centres.
• A First Aid at Work qualification.