Security Supervisor

Metropolitan Gaming; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounts

Pension & life insurance

Food/beverage discount

Season ticket loan

Refer a friend

Job summary

Metropolitan Gaming is seeking a Security Officer to safeguard our venue while delivering exceptional guest experiences. You will engage with patrons professionally, perform age-verification, and conduct regular patrols to deter threats.

First aid and evacuation support are part of the role, along with monitoring compliance and reporting. The position requires a 24/7 trading week, with shifts including nights and weekends.

Qualifications

• Minimum 1 year in a customer-facing role.
• Excellent communication and customer service skills.
• Sound judgment and decision-making abilities.
• Valid SIA Door Supervisor Level 2.
• Valid First Aid at Work Certificate.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Greet and interact with patrons in a friendly and professional manner, creating a welcoming atmosphere for all guests.
• Challenge 21: implement strict age verification procedures with meticulous attention to detail.
• Security patrols of the venue to deter threats and ensure safety of patrons and staff.
• Provide prompt first aid and assist until medical professionals arrive if necessary.
• Assist with evacuations during emergencies, ensuring safety and venue integrity.
• Identify and address potential vulnerabilities to ensure guest safety.
• Escort cashiers to facilitate secure transfer of funds within the venue.
• Conduct random searches at entrances to enhance security without compromising guest experience.
• Assist management with staff searches when required.
• Monitor and report on guest attendance, searches, and Challenge 21 compliance.

Skills

Customer service

Communication

Attention to detail

Flexibility

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue. It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment. Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, you can also expect:

• Discounts and perks across travel, retail, hospitality and wellbeing


• Company pension scheme and life insurance cover


• Discount on Food and non-alcoholic beverages across all venues


• Season ticket loan and cycle to work scheme


• Refer a friend bonus reward

What We Are Looking For

As a Security Officer, you will play a crucial role in maintaining the security and safety of our venue. We are seeking individuals with exceptional customer service skills, a professional demeanour, and a dedication to providing a welcoming environment for all visitors. Additionally, adherence to Challenge 21 requirements, age verification, and recognition of guest vulnerability are key aspects of the role.

Main Duties

• Customer Service Excellence: Greet and interact with patrons in a friendly and professional manner, creating a welcoming atmosphere for all guests.


• Challenge 21: Implement strict age verification procedures, demonstrating meticulous attention to detail.


• Security Patrols: Conduct regular security patrols of the venue to deter potential threats and ensure the safety of patrons and staff.


• First Aid: Provide prompt and effective response to incidents, offering first aid assistance until medical professionals arrive if necessary.


• Evacuation Support: Assist with evacuations during emergencies, ensuring the safety of all individuals and the integrity of the venue.


• Identifying Vulnerability: Promptly identify and address potential vulnerabilities among patrons to ensure their safety and well-being.


• Cashier Escort: Safely escort cashiers to facilitate the transfer of funds within the venue.


• Random Searches: Conduct random searches at entrances to enhance security measures without compromising guest experience.


• Staff Searches: Assist management with staff searches when required.


• Monitoring and Reporting: Monitor and compile data related to guest attendance, searches, and Challenge 21 compliance. Update reports and paperwork as needed.


• Participation: Attend briefings and monthly team meetings to stay informed and contribute to the security team's efforts.


• Health & Safety Support: Assist management with health and safety aspects of events, including risk assessments and legal obligations.


• Client Support: Coordinate with suppliers, handle client queries, and troubleshoot during events to ensure smooth operations.


• Additional Responsibilities: Perform other duties as assigned by management.

Qualifications and Skills

• Proven experience with a minimum of 1 year in a customer facing role.


• Excellent communication and customer service skills, with the ability to interact effectively with diverse individuals.


• Sound judgment and decision-making abilities, with a keen attention to detail.


• Valid SIA Door Supervisor Level 2


• Valid First Aid at Work Certificate


• Flexibility to work various shifts, including nights, weekends, and holidays.

Service Behaviours

Our employees are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.


• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.


• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.


• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note

You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Security Supervisora will spend a large portion of their shift on their feet working directly with the public.