Security Shift Duty Manager - Nights

GuardPass Limited; London Borough of Islington; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid working model

Health and wellbeing package

Ticket access for matches

Learning and development programmes

Job summary

Arsenal is seeking an experienced Shift Duty Manager to lead our night shift security teams across Emirates Stadium, Hale End and Sobha Realty Training Centre. You will take full operational responsibility for security, incident management and service delivery, ensuring safety for staff, visitors and assets.

You will drive risk management, oversee CCTV and access control systems, and develop high-performing teams through coaching and development. A DBS check and SIA licences are required.

Qualifications

• Experience in security operations management with knowledge of security legislation and best practice.
• Must have current SIA licences and be willing to undergo DBS checks.
• Ability to manage multi-site operations and lead a team under pressure.

Responsibilities

• Lead multi-site security operation and manage supervisors and guards.
• Manage incidents, emergencies and business continuity planning.
• Oversee security systems and control room operations.
• Drive risk management and implement improvements.
• Deliver major event security operations and coach teams.

Skills

Security leadership

People management

Decision making

Communication skills

Calm under pressure

Education

SIA Door Supervisor Licence

SIA CCTV Licence

Tools

CCTV

Access control

Incident management

Fire alarm systems

Job description

The Role

We are looking for an experienced and inspirational Shift Duty Manager to lead one of our night shift security teams.

Reporting to the Security Manager, you will take full operational responsibility for the security function during your shift, ensuring the highest standards of safety, compliance, service delivery, and incident management across our sites. You will lead from the front in a fast-paced, high-profile environment, providing decisive leadership, managing risk, and ensuring our people, supporters, visitors, and assets remain protected at all times.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Your day-to-day

• Lead a multi-site security operation - you'll take responsibility for the effective management of Supervisors and Security Guards across Emirates Stadium, Hale End and Sobha Realty Training Centre, ensuring consistent delivery of security operations and outstanding standards across all locations
• Manage critical incidents and emergency response - you will provide confident leadership during fire alarm activations, evacuations, security incidents and crisis situations, working closely with emergency services and supporting business continuity and contingency planning
• Oversee security systems and control room operations - you'll maintain operational oversight of all integrated security technologies, including CCTV, access control, MyTag and fire alarm systems, ensuring effective monitoring, investigation and response capabilities
• Drive a proactive approach to risk management - you will identify emerging risks, assess vulnerabilities and implement effective solutions, continuously strengthening security policies, procedures and operational resilience
• Deliver major event security operations - you'll lead the planning and execution of security arrangements for key operational activities, ensuring a safe and seamless experience for all stakeholders
• Champion continuous improvement and innovation -you will support the evolution of our security function by implementing new technologies, embedding industry best practice and driving positive operational change
• Develop and inspire high-performing teams - you'll create a culture of accountability, professionalism and continuous development through coaching, performance management, training and leadership, ensuring your team consistently performs at its best
  

What we are looking for

• Experienced security leader - you bring a track record in security operations management, with a deep understanding of security principles, legislation, compliance requirements and best practice
• Proven people management expertise - you have successfully led and developed diverse security teams, creating high-performance cultures through leadership, coaching and engagement
• Qualified and licensed - you hold a current and up to date SIA Door Supervisor Licence and SIA CCTV Licence
• High operational and technical capability - you have hands-on experience managing security technologies including CCTV, access control systems, incident management platforms, control room environments and fire detection systems
• Exceptional communication skills - you are confident engaging with stakeholders at all levels and have experience delivering training, sharing best practice and influencing positive behaviours within operational teams
• Strategic and innovative mindset - you can identify opportunities for improvement, implement effective security solutions and contribute to the ongoing development of policies, procedures and operational standards
• Calm, decisive and resilient under pressure - you have experience in leading complex incidents and emergency situations, making sound decisions and maintaining professionalism in high-pressure environments
• Committed to professional development - you have or are willing to complete Counter Terrorism Awareness training (ACT), with SCaN training and other industry-recognised security qualifications
  

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners
• An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks

Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here.

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date -Friday 23rd October 2026

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.

Good luck!