Security Service Manager

BT Group; Birmingham; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

BT Group seeks a Cyber Security Service Manager to oversee the security service management of a sub domain within their expansive security architecture. This hybrid role involves enhancing security solutions through collaboration with enterprise architects and driving decision-making processes based on data analysis. Join a dynamic team and contribute to shaping future security strategies while enjoying benefits like flexible working and extensive training opportunities.

Benefits

18 weeks equal family leave at full pay

25 days annual leave

24/7 private virtual GP appointments

World-class training and development opportunities

Option to join BT Shares Saving schemes

Qualifications

• Experience in large scale complex environments.
• Background in service management preferred.
• Subject matter expert in a relevant technology field.

Responsibilities

• Implement and maintain security service management performance.
• Collaborate with architects for managed security services.
• Provide analytics and insights for security decisions.

Skills

Service management

Data analysis

Communication

Problem-solving

Organizational

Education

CISSP or CISM certification

5+ years in security role

Tools

PAW and PAM platforms

Job description

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Security Service Manager

Function: Cyber Security

Unit: Networks

Location:

Snowhill, Birmingham, United Kingdom

Salary: Competitive with Great Benefits

The role holder will own the complete security service management of a security sub domain by maximising the potential of the security capabilities within that, which form our overall security architecture. The role will include making sure security service management is documented clearly and able to communicate our position for each security domain capability. This will ensure that we are actively pre-empting trends to help shape our future direction by continuously driving improvement to get the very best value to meet business needs from the products and services that we provide. The role will provide analytics and insights to drive the right decisions in both short and long term scenarios by utilising expert security service management knowledge. This is a great opportunity to be part of a dedicated security architecture team that own, drive and shape security strategies today and into the future.

This role is hybrid (3 days in office) and can be based in any of the following offices: Birmingham/ Bristol/ London/ Manchester/ Glasgow/ Belfast

What You'll Be Doing

• Implements, develops and maintains security service management performance with analysis and value tracking for our security architecture sub domains as required across the business to continually improve the quality and potential of security solutions
• Demonstrable level of expertise of service management that may include compliance, standards, risk, threat modelling, metric implementation, and maturity model management
• Collaborates with both enterprise and solution architects, bringing managed security services to life, sharing knowledge and bringing specific expertise into decision making
• Supports strategic architecture projects with detailed security service management insight ensuring that solutions consider business outcomes and value
• Ensures that solutions are tracked and reported with an absolute focus on overarching usability, and the appropriate service wraps are adding value.
• Creates solution service value patterns and briefing documents that are reusable, repeatable, and transferable
• Collaborates with business, architectural and technical teams to help ongoing delivery of security service solutions
• Contributes to roadmaps for security technologies and management processes that align to relevant strategies, policies, standards and practices
• Supports enterprise architects during vendor selection to help choose vendors that meet business requirement and drive the best value for money
• Contributes to research including proof of concept and proof of value initiatives
• Provides security service management information and cyber security guidance to key stakeholders across the BT Group.

Skills & Experience Required

Experience

• Evidence of service management in large scale complex environments
• Service evaluation, monitoring and data analysis
• A background that includes service management ideally with operational/delivery /assessment/etc.
• Experience of contributing to or producing business cases, gaining approval from stakeholders and ensuring delivery of business benefits
• Have experience in being a subject matter expert in a technology field
• Preferred experience with PAW and PAM platforms and/or implementing PAW in hybrid environments.

Skills

• Be self-motivated, organised, proactive and flexible in your approach to work
• Be comfortable both challenging and working to strict deadlines
• Ability to visualise, articulate and solve complex problems and concepts
• Excellent communication and presentations skills with the ability to adapt to the target audience
• The ability to interpret stakeholders needs, business and technical concerns
• Have an enquiring mind, thirst for knowledge and a willingness to learn

Qualifications

• A recognised formal security qualification in security such as CISSP, CISM, or have equivalent experience such as 5+ years in a security role would be desirable
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.