Security Response Officer - Days & Nights

CIS Security; Kingston upon Thames; On-site; GBP 18,000 - 20,000; Part time

Benefits offered by this job

Health care plan

Perk Box (HSF) discounts & offers

Cycle to work scheme

Tailored Site Uniform

First class training

Job summary

CIS Security is recruiting a Security Response Officer for Kingston (KT1). The role covers guarding duties, customer service, and on-site security operations across a busy shopping centre. You will patrol, control access, respond to incidents, and compile reports while maintaining a professional appearance.

The position requires SIA Licence, strong English communication, and flexibility for days, nights and weekends. Training and career development opportunities are offered by CIS Security.

Qualifications

• SIA Licence required and valid.
• Experience in security and customer service.
• Able to work flexible shifts including days, nights and weekends.
• Good command of English and clear communication.
• Smart appearance and professional demeanor.

Responsibilities

• Deliver high quality guarding and customer service.
• Work solo or in a team and take initiative.
• Stay calm under pressure and handle confrontations professionally.
• Complete patrols and stand/walk during shift.
• Write incident and shift reports.
• Operate access control and CCTV systems.
• Open and close procedures of the building.
• Provide excellent visitor/staff service.

Skills

Customer service

Communication

Patrolling

Incident reporting

Teamwork

English proficiency

Tools

Access control systems

CCTV operation

Job description

CIS Security have an exciting opportunity available for a Security Officer who will act as an ambassador for CIS Security, working across one of our busy shopping centre locations to support holiday cover, sickness, and additional operational requirements. You must be able to demonstrate and deliver a high standard of guarding and customer service to both our customers and service users.

Information:

• Position: Security Response Officer
• Location: Kingston (KT1)
• Pay Rate: £14.80 per hour
• Hours: Average 24 hours per week
• Shifts: Various Shifts - Days, Nights & Weekends

Job Requirements:

• SIA Licence required
• Security and customer service experience is required
• Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs
• Must have good command of English language
• Good levels of customer service, communication both written & verbal at all times
• Flexible in the approach to daily duties and additional events when held on site.
• Maintains working knowledge of the locations & security & safety for assigned areas
• Flexible in the approach to daily duties - Hospitals, retail, long periods of standing, patrolling, reception duties, access control, and lock ups
• First Aid qualification & a CCTV SIA Licence is a bonus
• To have a smart appearance befitting the company
• Be confident you can undertake 100% of all specific duties
• Be able to provide all the documentation and vetting information requested

Job Responsibilities:

• Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
• Physically fit to complete patrols internally and externally and able to stand/walk during shift
• Confident in writing incident and shift reports
• To always portray a friendly, professional and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded.
• Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems (Lots of sites use different Systems)
• Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry.
• Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
• Able to understand Corporate Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
• The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, Conducting emergency procedures.

Benefits:

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards
• And much more!!

A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025.

At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.