Security & Parking Officer

North Bristol NHS Trust; Bristol; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Security and Parking Officer, where you will ensure a safe and welcoming environment for staff, patients, and visitors. This full-time role offers a dynamic work experience, requiring you to respond to incidents, conduct patrols, and support clinical staff. With a focus on communication and quick decision-making, you will play a vital role in maintaining safety and security. Enjoy the benefits of working within a large NHS Trust, including access to the NHS pension scheme and opportunities for professional development. If you have a passion for service and a background in security, this position is perfect for you.

Benefits

NHS Pension Scheme

Progression Opportunities

Enhancements for Antisocial Hours

Qualifications

• Hold and maintain a valid SIA license.
• Minimum 2 years security experience required.
• Ability to manage complex situations calmly.

Responsibilities

• Conduct patrols and respond to incidents on Trust property.
• Provide support to clinical staff during incidents.
• Accurately record incidents and complete reports.

Skills

SIA License

Communication Skills

Incident Response

Patrol and Surveillance

Education

GCSE English or higher

Level 2 Customer Service or equivalent

Valid CCTV License

Tools

Handheld Devices

Job description

Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.

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Job overview

Do you aim to deliver exceptional service within a high-performing team? Are you a pro-active team player who enjoys the variety that each day can bring? Join our Security and Parking team ensuring our staff, patients and visitors enjoy a safe environment and a positive experience on our sites.

You will conduct patrols, respond to incidents, write reports, and enforce the site traffic policy. IT literacy and digital competence will be necessary for receiving and reporting on handheld devices.

Your clear, advanced communication skills will be vital in managing complex situations. The ability to put people at ease and make calm, quick, justified decisions with autonomy will be crucial as you may be interacting with individuals with mental health difficulties, dependency, learning difficulties or who are distressed or confused.

Previous security experience is essential and we would be delighted to hear from those with a police or military background.

Benefits include enhancements for antisocial hours, access to the NHS pension scheme and a range of progression opportunities.

You must:

• hold and maintain a valid SIA license
• hold a full UK driving license
• be able to undertake the physical and mental demands of the role

Main duties of the job

As a Security and Parking Officer at North Bristol NHS Trust you will provide a pro-active, well presented, professional, uniformed security presence working unsupervised, days, nights, and weekends.

You will:

• respond to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour
• provide a security presence to support clinical staff, attending clinical incidents to provide support and assistance to clinical staff
• protect Trust property from malicious damage and theft promoting a safe, positive environment to reduce the potential for crime
• accurately record every incident, gathering all relevant information, and completing detailed reports
• communicate clearly and effectively with the ability to listen and empathise
• on a rotational basis, maintain an effective security presence in the Emergency Department (ED) areas, promptly intercepting poor behaviours and ensuring the ED patient service is not impacted or disrupted
• assist with fire alarm evacuations
• uphold and enforce the Trust Parking policy

The position is full time working 37.5 hours per week with shift patterns on a rota basis including days, nights, and weekends.

Previous applicants need not apply.

Applicants who are invited to interview must be able to attend in person.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed job description and main responsibilities

For a full overview of the Job Description, please refer to the PDF Job Description attached as an additional document to this advert.

• Provide a pro-active, well presented, professional, uniformed security presence for North Bristol Trust.
• Take the lead responding to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour.
• Remaining calm and professional under pressure during incidents, especially highly stressed and emotive events.
• Be ready to respond to every incident, always being prepared in case of alarm activations, violence & aggression, and other significant events. Responding to all security incidents with a high sense of urgency.
• Where called upon to support clinical staff, assist with the detention of patients under the Mental Health Act 2007 and Mental Capacity Act 2005.
• Provide a security presence to support clinical staff. Attend clinical incidents to provide support and assistance to clinical staff including, where necessary, the appropriate and lawful use of clinical holding and physical restraint.
• Ensure the safety, security and welfare of Trust staff, patients, and others. Protect Trust property from malicious damage and theft. Promote a safe, positive environment to reduce the potential for crime.
• Accurately record every incident, gather all relevant information, and complete detailed reports.
• On a rotational basis, maintain an effective security presence in the Emergency Department (ED) areas, promptly intercepting poor behaviours and ensuring the ED patient service is not impacted or disrupted.
• Detect and investigate any criminality on Trust property including criminal damage and theft. Investigate and record security incidents in a fair, objective, and professional manner. Keep an up-to-date record in pocket notebooks of each incident attended.
• Complete specialist training for safer clinical holding and restraint where clinical support is required.
• Conduct the required amount of internal and external patrols every shift, completing site-specific activities and taskings as required.
• Assist with fire alarm evacuations, liaising with Trust Departments and Avon Fire and Rescue Service as appropriate, to minimise the risk to Trust property and those that maybe potentially affected during fire incidents.
• Uphold and enforce the Trust Parking policy. To assist with car park cash collections from pay and display machines, including use of Security & Parking vehicle. Issuing parking charge notices out of hours.
• Assist with car park closures, bay closures, and support with traffic management as required.
• To ensure that all national and local Health & Safety requirements are met and maintained, to report all health and safety breeches and/or near misses as per the Trust Adverse Incident Reporting policy, whilst actively pursuing and reinforcing the Trust's policies in relation to Equal Opportunities and Diversity Legislation.
• To support risk management for the Division and the Trust by identifying risks or opportunities, implementing, and maintaining existing controls, contingencies, and actions. Reporting all uncontrolled risk to Security management

Person specification

Education/Training/Qualifications

• Valid SIA license
• GCSE English or higher (written and verbal)
• Level 2 Customer Service or equivalent
• Valid CCTV license

Work Experience

• Minimum 2 years security experience
• Police or military experience

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.