Security & Parking Officer

NHS; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Security and Parking Officer, ensuring safety for staff, patients, and visitors. In this dynamic role, you will conduct patrols, manage incidents, and uphold security policies while working in a supportive team environment. Your advanced communication skills will be essential in navigating challenging situations, particularly when interacting with individuals in distress. Enjoy a full-time position with a variety of shift patterns, contributing to a safe healthcare environment where your efforts directly impact the well-being of the community.

Benefits

NHS Pension Scheme

Enhancements for Antisocial Hours

Progression Opportunities

Qualifications

• Hold and maintain a valid SIA license.
• Previous security experience is essential, preferably in police or military.

Responsibilities

• Conduct patrols and respond to incidents on Trust property.
• Provide a security presence for clinical staff during incidents.
• Accurately record incidents and complete detailed reports.

Skills

IT Literacy

Advanced Communication Skills

Incident Management

Conflict Resolution

Empathy

Education

Valid SIA License

GCSE English or Higher

Level 2 Customer Service or Equivalent

Valid CCTV License

Job description

Do you aim to deliver exceptional service within a high-performing team? Are you a pro-active team player who enjoys the variety that each day can bring? Join our Security and Parking team to ensure our staff, patients, and visitors enjoy a safe environment and a positive experience on our sites.

You will conduct patrols, respond to incidents, write reports, and enforce the site traffic policy. IT literacy and digital competence are necessary for receiving and reporting on handheld devices.

Your clear, advanced communication skills will be vital in managing complex situations. The ability to put people at ease and make calm, quick, justified decisions with autonomy will be crucial, as you may interact with individuals with mental health difficulties, dependency, learning difficulties, or who are distressed or confused.

Previous security experience is essential, and we would be delighted to hear from those with a police or military background.

Benefits include enhancements for antisocial hours, access to the NHS pension scheme, and a range of progression opportunities.

You must:

• hold and maintain a valid SIA license
• hold a full UK driving license
• be able to undertake the physical and mental demands of the role

Main duties of the job

As a Security and Parking Officer at North Bristol NHS Trust, you will provide a proactive, well-presented, professional, uniformed security presence working unsupervised, days, nights, and weekends.

You will:

• respond to incidents on Trust property, including investigating suspicious behaviors or criminal activities such as theft and anti-social behavior
• provide a security presence to support clinical staff, attending clinical incidents to provide support and assistance
• protect Trust property from malicious damage and theft, promoting a safe, positive environment to reduce crime
• accurately record every incident, gather all relevant information, and complete detailed reports
• communicate clearly and effectively, with the ability to listen and empathize
• on a rotational basis, maintain an effective security presence in the Emergency Department (ED), intercepting poor behaviors and ensuring the ED patient service is not impacted or disrupted
• assist with fire alarm evacuations
• uphold and enforce the Trust Parking policy

The position is full-time, working 37.5 hours per week with shift patterns on a rota basis, including days, nights, and weekends.

Previous applicants need not apply.

Applicants who are invited to interview must be able to attend in person.

About us

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire, and North Somerset from our award-winning hospital at Southmead. We are the regional Major Trauma Centre and an internationally recognized center of excellence in various services and specialties. Our vision is to enable our teams to be the best they can be to provide exceptional healthcare, personally delivered.

We value all individuals and are committed to building a diverse team that reflects various backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Job responsibilities

For a full overview, please refer to the PDF Job Description attached as an additional document to this advert.

• Provide a proactive, well-presented, professional, uniformed security presence for North Bristol Trust.
• Lead response to incidents on Trust property, including investigations into suspicious behaviors or criminal activities.
• Remain calm and professional under pressure during incidents, especially highly stressed and emotive events.
• Be prepared to respond to alarms, violence, aggression, and other significant events with urgency.
• Support clinical staff, including detaining patients under the Mental Health Act 2007 and Mental Capacity Act 2005 when necessary.
• Attend clinical incidents to provide support, including the lawful use of clinical holding and physical restraint.
• Ensure safety, security, and welfare of staff, patients, and others; protect Trust property from damage and theft.
• Accurately record incidents, gather relevant information, and complete reports.
• Maintain security presence in the Emergency Department on a rotational basis, intercepting poor behaviors.
• Investigate criminality on Trust property and record incidents professionally.
• Complete specialist training for clinical holding and restraint.
• Conduct patrols and site-specific activities as required.
• Assist with fire evacuations and liaise with emergency services.
• Enforce parking policies, support car park operations, and manage traffic as needed.
• Ensure compliance with health and safety requirements and report breaches or near misses.
• Support risk management by identifying risks and implementing controls.