Security Operations Supervisor - 24/7 PSOC Leader

Staffline; Reading; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Life assurance

Healthcare

Job summary

G4S is seeking a Security Supervisor to join a high-profile site in the Reading area, operating from the Physical Security Operations Centre. You will lead PSOC operators, ensure 24/7 security coverage across NESO sites and manage incident response with clear escalation and command and control.

The ideal candidate has an SIA CCTV Licence, SC clearance, a Full UK driving licence, and at least four years in an ARC or control room setting with two years in a supervisory role.

Qualifications

• GCSEs at grade C/4 or above including Mathematics and English.
• SIA CCTV Licence maintained throughout employment.
• SC Clearance current and transferable.
• CEFR level C2 English proficiency.
• 4+ years in ARC/security control room environment.
• 2+ years in supervisory role within ARC or control room.
• Experience leading operational teams and incident command.
• Experience triaging incidents and directing emergency response.
• Experience with incident management processes.

Responsibilities

• Lead and supervise PSOC Operators during assigned shifts.
• Ensure 24/7 PSOC services across NESO sites.
• Act as escalation point for complex incidents and operational issues.
• Coordinate response to security incidents and emergencies.
• Provide command and control oversight during critical events.
• Ensure Operators adhere to incident management procedures and escalation processes.
• Monitor service performance and maintain high standards of delivery.
• Log and track security and non-security infrastructure faults.
• Analyze performance to identify trends and support improvements.
• Promote teamwork and develop Operators; uphold NESO values.

Skills

Leadership

People management

Analytical skills

Decision making under pressure

Incident management

MS Office

English proficiency

Education

GCSEs (Maths & English)

Tools

Synergy CCTV system

Gallagher access control

Job description

G4S is seeking a Security Supervisor to join a high-profile site in the Reading area, operating from the Physical Security Operations Centre. You will lead PSOC operators, ensure 24/7 security coverage across NESO sites and manage incident response with clear escalation and command and control.

The ideal candidate has an SIA CCTV Licence, SC clearance, a Full UK driving licence, and at least four years in an ARC or control room setting with two years in a supervisory role.