Security Operations Manager

Manchester Arndale; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Award-winning employer recognition

OCS Academy digital learning

Exclusive retail discounts via Hapi

Job summary

OCS UK & Ireland is seeking a Security Operations Manager to lead security operations across two central London locations, ensuring a safe, compliant environment. Reporting to the Senior Security Manager, you will be the key site contact for security and manage service delivery 24/7.

You will lead Security Supervisors, Officers, and Front of House staff, coordinate incident responses, conduct risk assessments, and liaise with external agencies. Flexibility for out-of-hours work is expected.

Qualifications

• Valid SIA Door Supervisor and CCTV licences.
• NSV clearance to SC level.
• BS7858 and BPSS clearance to be obtained prior to start.
• SC clearance obtained during probation period.
• At least 2 years' management experience in security or similar environment.

Responsibilities

• Lead security operations in line with contractual requirements.
• Act as main site contact for security incidents and escalations.
• Ensure staffing levels are maintained with trained/licensed personnel.
• Manage security control rooms and systems.
• Conduct site risk assessments and implement controls.
• Carry out regular security inspections, including out-of-hours visits.
• Coordinate incident responses and evolving risks.
• Maintain relationships with Police and Fire Services.
• Lead Security Supervisors and Officers and Front of House staff.
• Provide training and ensure licences remain current.

Skills

SIA Licence

CCTV Licence

NSV clearance

BS7858/BPSS

UK residency

Security team leadership

Risk management

Report writing

Microsoft Office

Tools

Microsoft Office

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

The Security Operations Manager is responsible for leading security operations across 2 central London locations, ensuring a safe, secure and compliant environment.

Reporting to the Senior Security Manager, you’ll act as the key site contact for security and manage service delivery across a 24/7 operation.

Rotating Shift Pattern:

Work 4 consecutive day shifts (07:00-19:00), followed by 4 days off, then 4 consecutive night shifts (19:00-07:00), followed by 4 days off.

Key Responsibilities

Security Operations

• Lead security operations in line with OCS, client, statutory and contractual requirements.
• Act as the main site contact for security incidents and escalations.
• Ensure contracted staffing levels are maintained with trained and licensed personnel.
• Manage security control rooms and associated systems.
• Complete site risk assessments and implement appropriate controls.
• Carry out regular security inspections, including out-of-hours visits.
• Coordinate responses to incidents and changing security risks.
• Work with OCS colleagues to manage Security, Health & Safety and Fire Prevention requirements.
• Maintain relationships with external agencies including Police and Fire & Rescue Services.

People Management

• Lead and manage Security Supervisors, Security Officers and Front of House teams.
• Manage absence cover, standby resources, shift changes and event security.
• Deliver team briefings and operational updates.
• Identify training needs and ensure licences and competencies remain current.
• Manage employee relations matters in line with OCS procedures.

Compliance & Administration

• Maintain accurate Assignment Instructions, SOPs, Security Manuals and risk assessments.
• Maintain records of incidents, staffing and additional security cover.
• Provide information for management reports and operational planning.
• Monitor additional security expenditure.
• Ensure correct use of IT and security systems in line with OCS and client policies.
• Review incidents and performance to identify service improvements.

Recruitment & Training

• Monitor staffing requirements and support recruitment where required.
• Ensure employees receive appropriate site and operational training.
• Maintain sufficient trained personnel for contingency and standby cover.

Team Responsibility

Typical operational responsibility for:

• 8 Security Supervisors
• 60+ Security Officers
• 10+ Front of House colleagues

Team numbers may vary.

Qualifications, Skills & Experience

Essential

• Valid SIA Door Supervisor and CCTV licences.
• DS licence
• NSV clearance to SC level
• 3yrs+ resident in the UK
• BS7858 and BPSS clearance to be obtained prior to start
• SC clearance obtained during probation period
• At least 2 years' management experience in corporate security, HM Forces, Police or a similar environment.
• Experience managing large security teams.
• Strong leadership, communication and organisational skills.
• Experience producing reports and chairing operational briefings.
• Good IT skills, including Microsoft Office and security systems.
• Good understanding of Health & Safety, security compliance and risk management.
• Ability to remain calm and make sound decisions during incidents.
• Flexible approach to operational requirements.
• Ability to meet all relevant vetting and licensing requirements.

Desirable

• Experience in a large corporate or multi-site environment.
• Experience managing budgets, subcontractors or security resources.
• Knowledge of business continuity and emergency planning.

Additional Information

This role supports a 24/7 security operation and may require flexibility for incidents, events, out-of-hours visits and emergency situations.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.