Security Operations Manager

Mitie Group plc.; Greater London; On-site; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Virtual GP and family wellbeing

Salary Finance scheme

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension contributions

Save-as-you-earn

Mitie Matching Share Plan

Mitie Stars recognition

Choices lifestyle platform

Additional holiday options

Critical illness insurance

Job summary

Mitie Group plc. seeks a Security Operations Manager to join the Security Management Team. You will lead a region, ensure budget and service delivery targets are met, and coach a field-based team of security officers across multiple sites.

The role emphasizes performance management, recruitment and training, and maintaining Mitie policies. A Full UK Driving licence is required, and front-line supervising experience is essential.

Qualifications

• Proven operational management experience in a high-pressure environment.
• Experience managing a large team of 25+ employees across multiple sites.
• Strong organisational and time management skills.
• Confident, professional working approach and excellent verbal/written communication.

Responsibilities

• Manage performance of a designated region and lead a team of security officers across multiple sites.
• Maintain and review Assignment Instructions and Risk Assessments.
• Advertise vacancies and manage recruitment to meet coverage KPIs.
• Provide training, guidance, appraisals and career development for staff.

Skills

Operational management

Team leadership

Time management

Customer service

Communication skills

Team collaboration

Resilience

IT literacy

Driving licence

Education

Level 3 apprenticeship in management

Pursuing Level 5 in management development

Tools

CCTV Licence

Job description

REF: 104348

Job Overview

Mitie has a great opportunity for a Security Operations Manager to join the Security Management Team.

The Security Operations Manager is responsible for their identified area, that it meets or exceeds the budget and service delivery requirements through ensuring all officers in the store portfolio fully understand and comply with all apsects of Mitie policies. You will use highly effective coaching and performance management skills to deliver an industry leading retail security team for our client.

Main Duties

• The security operations manager will effectively manage the performance of a designated region, ensuring that they build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers
• Responsible for the maintenance and review of both Assignment Instructions and Risk Assessments
• Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the customer through management of recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service
• Ensuring adequate and appropriate training, advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for underperformance

What we are looking for

• Must have proven operational management experience managing in a high pressure fast paced environment and experience managing a large team of 25 or more employees across multiple sites
• Excellent organisational and time management skills
• Confident and professional working approach and appearance
• Strong customer service, client focused attitude with the ability to build good working relationships
• Exceptional verbal and written communication skills
• Ability to work individually and as part of a team
• Resilient and tenacious with a ‘can do' approach
• Flexible and adaptable
• Literate, numerate and IT skills to medium level user
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
• Expected to hold level 3 apprenticeship in management development and working towards level 5
• A Full UK Driving licence is required

Our benefits

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• We have a cycle-to-work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
• When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year.
• You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

Our market-leading offering provides you with benefits that suit your lifestyle.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronge