Security Operations Manager

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle platform

Five extra days of holiday

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension

Mitie Matching Share Plan

Mitie Stars recognition

Job summary

Mitie is recruiting a Security Operations Manager to join the Security Management Team in London. You will lead a region, coach and drive performance of security officers across multiple sites, ensuring policy compliance and delivery of service levels for our client.

The role requires proven operational management experience in high-pressure environments, managing 25+ staff, plus strong organisational and communication skills.

Qualifications

• Proven operational management experience in high-pressure environments.
• Experience leading 25+ employees across multiple sites.
• Excellent organizational, time management and communication skills.
• Full UK driving license and Frontline Door Supervision / Security Guarding Licence (CCTV licence beneficial).
• Level 3 apprenticeship in management development; working towards Level 5.

Responsibilities

• Effectively manage the performance of a designated region, ensuring the team delivers high levels of service across multiple sites.
• Maintain and review Assignment Instructions and Risk Assessments.
• Lead recruitment, establishment planning and staff development to meet coverage KPIs and service delivery.

Skills

Operational management

Team leadership

Communication skills

Customer focus

IT literacy

Driving licence

CCTV licence

Frontline supervision

Education

Level 3 apprenticeship in management development

Working towards Level 5 management qualification

Tools

Microsoft Office

Job description

Job Overview

Mitie has a great opportunity for a Security Operations Manager to join the Security Management Team.

Better places, thriving communities.

REF: 104348

Job Overview

Mitie has a great opportunity for a Security Operations Manager to join the Security Management Team.

The Security Operations Manager is responsible for their identified area, that it meets or exceeds the budget and service delivery requirements through ensuring all officers in the store portfolio fully understand and comply with all apsects of Mitie policies. You will use highly effective coaching and performance management skills to deliver an industry leading retail security team for our client.

Main Duties

• The security operations manager will effectively manage the performance of a designated region, ensuring that they build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers
• Responsible for the maintenance and review of both Assignment Instructions and Risk Assessments
• Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the customer through management of recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service
• Ensuring adequate and appropriate training, advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for underperformance

What We Are Looking For

• Must have proven operational management experience managing in a high pressure fast paced environment and experience managing a large team of 25 or more employees across multiple sites
• Excellent organisational and time management skills
• Confident and professional working approach and appearance
• Strong customer service, client focused attitude with the ability to build good working relationships
• Exceptional verbal and written communication skills
• Ability to work individually and as part of a team
• Resilient and tenacious with a ‘can do' approach
• Flexible and adaptable
• Literate, numerate and IT skills to medium level user
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
• Expected to hold level 3 apprenticeship in management development and working towards level 5
• A Full UK Driving licence is required

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

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