Security Officer - Front-of-House Patrol & Customer Care

Marpol Security Ltd; Warrington; On-site; GBP 18,000 - 25,000; Full time

Job summary

Marpol Security Ltd in Warrington is seeking professional, reliable Security Officers to join our team. You will protect client premises, personnel, visitors and assets while delivering high standards of customer service and acting as a visible deterrent.

The role may include lone-working, front‑of‑house duties, recording incidents, and following site procedures. Essential attributes include security industry experience, calm under pressure and excellent written and verbal communication.

Qualifications

• Previous experience within the security industry.
• Good working knowledge of electronic applications and mobile technology, including tablets and smartphones.
• Ability to remain calm and professional under pressure, particularly when dealing with incidents, alarms or challenging situations.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise effectively.
• Professional and proactive attitude acting as an ambassador for the company.

Responsibilities

• Protect and secure client premises and personnel by conducting regular patrols of property, equipment and access points, controlling entry and ensuring access is restricted to authorised personnel.
• Maintain a proactive security presence by observing for signs of crime, disorder, suspicious activity or disturbances, reporting irregularities and taking appropriate action to help prevent loss, theft, damage or unauthorised activity.
• Provide a professional and customer-focused service when dealing with clients, staff, contractors and visitors, including concierge and front-of-house duties where required. Officers must remain courteous, approachable and professional at all times.
• Maintain accurate and comprehensive records, including logbook entries, occurrence reports, incident reports and other relevant documentation. All incidents occurring whilst on duty must be reported clearly, accurately and in sufficient detail.
• Work in accordance with all site requirements, ensuring risk assessments, assignment instructions, company procedures and customer requirements are followed at all times. Officers must take appropriate care of all equipment and uniform issued to them and conduct themselves in a manner that brings credit to Marpol Security Ltd.

Skills

Security industry experience

Communication skills

Calm under pressure

Customer service

Tools

Security apps

Job description

Marpol Security Ltd in Warrington is seeking professional, reliable Security Officers to join our team. You will protect client premises, personnel, visitors and assets while delivering high standards of customer service and acting as a visible deterrent.

The role may include lone-working, front‑of‑house duties, recording incidents, and following site procedures. Essential attributes include security industry experience, calm under pressure and excellent written and verbal communication.