Security Officer - Control Room & Mobile Response

Vertas Group; Colchester; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

Oakpark Security Systems LTD is seeking a dedicated Security Officer for our Security Services team in Colchester. The role covers control room and mobile response, with a 42-hour average week and a focus on safeguarding sites and delivering professional security services.

You will handle calls, respond to incidents, monitor CCTV and alarms, and ensure compliance with SLAs and company policies while maintaining a professional image and strong client relationships.

Qualifications

• Experience in Helpdesk, Call Centre or Control Room operations is desirable.
• Computer literate with a variety of software, including Microsoft Office and bespoke software packages.
• Strong organisational skills with ability to coordinate multiple priorities and meet tight deadlines.

Responsibilities

• Answering incoming phone calls in the main Operations Control Room.
• Respond to incidents when they happen.
• Patrol and ensure facilities are secure.
• Monitor and action emails in the Operations Control Room and central inbox.
• Ensure customers' SLAs are adhered to.
• Maintain the required electronic databases and produce detailed shift handover notes.
• Produce high quality incident reports in a timely manner.
• Maintain relationships with clients and stakeholders to ensure cohesive service delivery.

Skills

SIA licence

Control room experience

Customer service

Teamwork

Communication

Tools

TrackTik

Chase

CCTV systems

Job description

Oakpark Security Systems LTD is seeking a dedicated Security Officer for our Security Services team in Colchester. The role covers control room and mobile response, with a 42-hour average week and a focus on safeguarding sites and delivering professional security services.

You will handle calls, respond to incidents, monitor CCTV and alarms, and ensure compliance with SLAs and company policies while maintaining a professional image and strong client relationships.