Security Officer - Birmingham

Ward Security Limited; Birmingham; On-site; GBP 28,000 - 30,000; Full time

Job summary

Ward Security Limited seeks an experienced Security Officer in Birmingham to safeguard a prominent facility. The role requires excellent customer service and communication skills and the ability to maintain a professional demeanour. Benefits include financial support for SIA licensing, a pension scheme, and development opportunities.

Benefits

Financial support for SIA Licensing

Cycle to work salary sacrifice scheme

Company Pension scheme

Life Assurance benefits

Progression, training, and development opportunities

Discounted gym membership

Discounts at major retailers

24/7 Employee Assistance programme

Qualifications

• Minimum 2 years proven experience as a Security Officer.
• Quick thinking and a positive attitude are essential.
• IT literate with the ability to operate emergency systems.

Responsibilities

• Conduct ID checks and respond to emergencies.
• Provide information to staff and visitors.
• Complete daily reports on relevant incidents and observations.

Skills

Communication

Customer Service

IT Proficiency

Problem Solving

Professional Presentation

Education

Valid SIA licence

Job description

Do you have previous security experience and looking for a new challenge? Do you provide exceptional customer service and maintain a professional demeanour?

...Apply now!

We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in Birmingham. Excellent communication skills are essential. Within this you will carry out ID checks, respond to emergencies and provide information to all staff and visitors. T he successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour and excellent personal presentation.

Role : Security Officer
Pay Rate: £14.50 per hour
Shift Pattern: 4 on 4 off Days and Nights
Location: Birmingham
Role Requirements: Door Supervisor SIA licence

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Main Duties:

• Act as a point of contact and information centre to staff and visitors
• Always conduct yourself in a professional manner
• Ensure all instructions, both written and verbal are adhered to
• Guard access points, permitting or refusing entry, restraining trespassers
• Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
• Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
• Complete daily reports, including relevant information, observations, surveillance footage, and signatures
• Excellent communication skills to all levels – verbally, written, phone and by security radios
• Effective operation of all pass systems relevant to an assignment
• Lawful searches of vehicles and persons in accordance with instructions issued.
• Practical working knowledge of all current and applicable firefighting equipment.
• Sound working knowledge of health and safety instructions pertaining to assigned duties.
• The ability to operate basic switchboard equipment effectively

Must Haves:

• Valid SIA licence
• Proven work experience as a Security Officer (minimum 2 years)
• Excellent customer service and communication skills
• High level of self-presentation
• IT literate- Ability to operate detecting systems and emergency equipment
• Quick thinking and problem-solving skills
• A positive attitude to dealing with people and taking on challenges

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.

Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.