Security Officer

Mitie Group; Stratford-upon-Avon; On-site; GBP 16,000 - 23,000; Full time

Job summary

Mitie Group in Stratford-upon-Avon is seeking a frontline security officer for a prestigious supermarket retailer. You will deliver meet and greet, patrols, loss prevention support, incident response, and escalate via client portal to keep customers and staff safe.

The role operates on a 3-week rolling rota with set weekend shifts; you will be licensed (SIA) and maintain CCTV licensing; full training and ongoing professional development are provided.

Qualifications

• You must obtain a front-line licence in Security Guarding or Door Supervision.
• A CCTV SIA Licence (PSS) is required.
• Licence renewal within 16 weeks of expiry.

Responsibilities

• Protect property, people and assets in accordance with AI's.
• Meet/exceed KPIs and SLAs through accountable service.
• Complete required competency training and ongoing development.
• Report incidents promptly using the client portal.
• Maintain safety and professional conduct on site.

Skills

English communication

Calm presence

Active listening

Job description

45 hours a week, delivering great customer service to a prestigious supermarket retailer in Stratford upon Avon. Delivering "meet and greet" service at the front of store, patrols and loss prevention support, prompt incident response and escalation using client portal, ensuring all partners and customers are safe.

3 week rolling rota. W1 -Monday and Tuesday, W2 -Tuesday and Wednesday, W3 -Wednesday and Thursday rolling. Friday , Saturday and Sunday fixed.

£14.05 per hour, Unpaid break

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

Previous Security Experience

• Confident and calming presence.
• Strong English communication both spoken and written.
• Active Listener with empathy to support service delivery.

SIA License

• SC Clearance desirable