Security Officer

Anchor Group Services Ltd; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

Anchor Group Services Ltd is seeking a Security Officer for its team at The Marlands Shopping Centre in Southampton. The role includes protecting property, providing customer service, and conducting patrols. Candidates must hold a valid SIA licence and exhibit strong customer service skills. Competitive pay at £13.46 per hour with additional training opportunities available.

Benefits

Wagestream - access to pay as you earn it

Access to SIA and First Aid training at discounted rates

Cycle to Work Scheme Available

Full uniform provided

Employee Assistance Programme 24/7

Qualifications

• Valid frontline SIA licences DS or SG required.
• Customer service experience is essential.
• High level of enthusiasm and passion needed.

Responsibilities

• Protect client’s property and people by providing security services.
• Report irregularities, prevent losses and escalate incidents.
• Provide professional customer service to site visitors.

Skills

Customer Service

Communication

Education

SIA Licence

Job description

Southampton, United Kingdom | Posted on 30/05/2025

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Description

Job Role: Security Officer

Working Hours: 4 on 4 off shift pattern (average 42 hours per week) - various hours.

Pay: £13.46 per hour

Location: Southampton,Hampshire

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services,for an experienced Security Officer to join our established security team basedat The Marlands Shopping Centre in Southampton.

The successful candidate must have a valid SIA Licence as aminimum, with CCTV preferred but not essential as training will beprovided. You will be required toprovide a high level of customer service to visitors in the centre, completepatrols and remain vigilant at all times.

Duties include:

• Protecting the client’s property, people and/orassets by providing security services in direct accordance with the sitespublished Assignment Instructions (AI’s) and site-specific procedures
  
• Preventing losses and damage by reportingirregularities; informing offenders of policy and procedures
  
• Preventing and escalating incidents in a timely,accurate and appropriate manner to the Control Room/ Shift Manager/OperationsManager/Emergency Services as appropriate for serious incidents
  
• Operating and monitoring site CCTV equipment
  
• Completing reports by recording observations,information, occurrences, and surveillance activities
  
• Maintaining organisation's stability andreputation by complying with legal requirements
  
• Contributing to team effort by accomplishingrelated results as needed
  
• Acting as a first line support to customers andvisitors to site, providing a professional and friendly service
  
• Understanding the needs of our customer, respondaccordingly to customer queries and requests and take appropriate action
  
• Maintaining professional conduct at all times.
  

Requirements

• Full 5-year employment checkable history
  
• Valid frontline SIA licences DS or SG
  
• Customer Service experience and confidence to handleconflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  
• Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy
  
• Access to SIA and First Aid training at discounted rates, with financialsupport available
  
• Auto Enrolment Pension (if earnings reach the minimum requirement forauto-enrolment)
  
• Wagestream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• FreeEmployee Assistance Programme 24/7 including access to counselling
  
• HospitalSaturday Fund
  
• Reward and Recognition awards
  

What’s Next?

If you would like to be considered forthis position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Officer, Security Guard, Security Personnel, Protection Officer, Loss Prevention Officer, Security Specialist, Safety Officer, Security Coordinator, Security Analyst, Asset Protection Officer, Security Operations Officer, Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, Security Enforcement Officer

Within commuting distance of: Portsmouth, Southampton, Fareham, Gosport, Havant, Waterlooville, Eastleigh, Hedge End, Chichester, Petersfield, Winchester, Andover, and Basingstoke.