Security Officer

Mitie Cleaning & Hygiene Services; Shrewsbury; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

MiDeals

Cycle to work

Job summary

Mitie Cleaning & Hygiene Services is seeking a Security Relief Cover Officer to protect hospital sites and support NHS staff. You will be the operational backbone across healthcare facilities, adapting to wards and emergencies with calm, professional responses.

The role requires an SIA Door Supervisor Licence, flexibility for 12-hour shifts including nights and weekends, and a valid DBS check. Driving licence and transport are advantageous for site travel.

Qualifications

• SIA Door Supervisor Licence is essential.
• Enhanced DBS check required.
• Willingness to work a varied 12-hour shift rota.
• Full UK driving licence and own transport is beneficial.

Responsibilities

• Patrol internal areas, grounds and clinical zones.
• Monitor CCTV and conduct perimeter checks.
• Respond promptly to emergencies, alarms and security incidents.
• Provide a reassuring presence at entrances and reception.

Skills

Verbal de-escalation

Empathy

Clear communication

Education

SIA Door Supervisor Licence

Enhanced DBS check

Job description

Better places, thriving communities.

Contract: Full-Time / Permanent Relief

Make a real difference where it matters most. Mitie is hiring a Security Relief Cover Officer to protect hospital sites, help clinical teams, and ensure a safe environment for patients, visitors, and NHS staff.

As a Relief Officer, you will serve as the vital operational backbone across assigned healthcare facilities, adapting quickly to different wards, access points, and emergency situations.

The Role

Site Security & Rapid Response

• Patrol internal wards, grounds, and sensitive clinical areas.
• Monitor CCTV operations and conduct perimeter checks.
• Respond rapidly, calmly, and professionally to clinical emergencies, fire alarms, and security alerts.

Patient, Visitor & Staff Care

• Act as a visible, reassuring presence at entrances, emergency departments, and reception desks.
• De-escalate high-tension or emotionally charged situations using conflict management techniques (full specialist training provided).
• Provide clear directions, compassionate assistance, and support to vulnerable individuals.

Operational & Relief Coverage

• Step into frontline static, patrol, and response posts across local healthcare facilities to cover planned leave and urgent operational needs.
• Maintain comprehensive, auditable incident logs and handovers in line with healthcare trust compliance.

What We Are Looking For

• Licensing: A valid, current SIA Door Supervisor Licence (essential).
• Flexibility: Willingness to work a varied relief rota of 12-hour shifts, including days, nights, and weekends across assigned local hospital sites.
• Mobility: A full UK driving licence and own transport is highly beneficial for travelling between assigned sites.
• Communication: Excellent verbal de-escalation skills, empathy, and the ability to stay composed under pressure.
• Vetting: Ability to pass standard 5-year security screening and an enhanced DBS check.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?