Security Officer

Mitie Group plc.; Shrewsbury; On-site; GBP 21,000 - 28,000; Full time

Job summary

Mitie Group plc. is seeking a Security Relief Cover Officer to protect hospital sites, support clinical teams and ensure a safe environment for patients, visitors and NHS staff. The role requires flexibility to cover 12-hour shifts, including days, nights and weekends, across local hospital sites.

You will patrol, monitor CCTV, respond to emergencies, and act as a visible, reassuring presence for patients and staff. A valid SIA Door Supervisor Licence and DBS check are essential.

Qualifications

• Must hold a valid SIA Door Supervisor Licence (essential).
• Willing to work a varied relief rota of 12-hour shifts, including days, nights and weekends.
• Full UK driving licence and own transport is highly beneficial.
• Able to pass standard 5-year security screening and an enhanced DBS check.

Responsibilities

• Patrol internal wards, grounds, and sensitive clinical areas; monitor CCTV and conduct perimeter checks.
• Provide visible, calming support at entrances, emergency departments, and reception; de-escalate and assist vulnerable people.

Skills

SIA Door Supervisor Licence

Full UK Driving Licence

Job description

Contract: Full-Time / Permanent Relief

Make a real difference where it matters most. Mitie is hiring a Security Relief Cover Officer to protect hospital sites, help clinical teams, and ensure a safe environment for patients, visitors, and NHS staff.

As a Relief Officer, you will serve as the vital operational backbone across assigned healthcare facilities, adapting quickly to different wards, access points, and emergency situations.

The RoleSite Security & Rapid Response:

• Patrol internal wards, grounds, and sensitive clinical areas.
• Monitor CCTV operations and conduct perimeter checks.
• Respond rapidly, calmly, and professionally to clinical emergencies, fire alarms, and security alerts.

Patient, Visitor & Staff Care:

• Act as a visible, reassuring presence at entrances, emergency departments, and reception desks.
• De-escalate high-tension or emotionally charged situations using conflict management techniques (full specialist training provided).
• Provide clear directions, compassionate assistance, and support to vulnerable individuals.

Operational & Relief Coverage:

• Step into frontline static, patrol, and response posts across local healthcare facilities to cover planned leave and urgent operational needs.
• Maintain comprehensive, auditable incident logs and handovers in line with healthcare trust compliance.

What We Are Looking For

• Licensing: A valid, current SIA Door Supervisor Licence (essential).
• Flexibility: Willingness to work a varied relief rota of 12-hour shifts, including days, nights, and weekends across assigned local hospital sites.
• Mobility: A full UK driving licence and own transport is highly beneficial for travelling between assigned sites.
• Communication: Excellent verbal de-escalation skills, empathy, and the ability to stay composed under pressure.
• Vetting: Ability to pass standard 5-year security screening and an enhanced DBS check.