Security Officer

Mitie Group plc.; Prestatyn; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Share Incentive Plan

Cycle to Work Scheme

Life Assurance

20% colleague discount

Job summary

Join M&S as a Security Officer in Prestatyn to protect customers, colleagues, and products. You will be a visible, welcoming presence, delivering great service while maintaining a secure store environment. The role demands calmness under pressure, professionalism, and a proactive approach to safety and incident response.

We expect strong communication, confidence, and a customer-focused mindset. Shifts offer 40+ hours per week with competitive benefits and opportunities to contribute to a safe

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible, friendly, and secure store presence for customers and colleagues.
• Prevent loss, respond to incidents, identify risks and support safe ways of working.
• Use store technology (mobile reporting systems, body-worn cameras) to support operations and incident management.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service focus

Job description

Retail Security Officer –M&S

Location: PRESTATYN

Salary - £13.58 per hour

Guaranteed 40+ hours per week

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.

• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.

• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.

• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.

• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.

• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.

• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred

• A valid SIA licence is desirable, although not essential

• Strong communication and interpersonal skills

• A calm, confident and professional approach

• A proactive mindset with the ability to make sound decisions quickly

• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour

• Guaranteed 40+ hours per week

• 20% colleague discount (after a qualifying period)

• Company-funded SIA licence renewal

• Share Incentive Plan

• Save As You Earn Scheme

• Cycle to Work Scheme

• Life Assurance

• Childcare Voucher Scheme

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