security officer

Mitie Group plc.; Portsmouth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free parking

Paid breaks

Flexible benefits

Virtual GP

Salary Finance

Shop/Discounts

Cycle to work

Life cover

Share plan

Cash prizes

Job summary

Mitie Group plc. seeks a Retail Elite Security Officer to support the Total Security Management Team in Portsmouth. You will cover varied shift patterns and locations, providing a visible security presence while delivering exceptional customer service.

Ideal candidates have retail security experience, a frontline guarding license, and a flexible approach to work with strong communication and conflict-resolution skills. Driving licence is a benefit.

Qualifications

• Retail security experience is essential.
• Frontline Door Supervision or Security Guarding License is essential; CCTV Licence is beneficial.
• Full UK Driving Licence is advantageous.

Responsibilities

• Protect customers and colleagues from abuse with a professional security presence.
• Provide highly visible security presence while delivering excellent customer service.
• Deter and prevent anti-social behaviour, theft and criminal activity.
• Liaise with store management, police and external agencies when required.
• Utilise conflict resolution to diffuse difficult workplace situations.
• Ensure health, safety and wellbeing concerns are identified and addressed per policy.

Skills

Retail security experience

Excellent communication skills

Team player

Conflict resolution

Flexible approach to shifts

Proactive deterrence

Education

Frontline Door Supervision or Security Guarding License

CCTV Licence

Full UK Driving Licence

Tools

CCTV Licence

BWCCTV familiarity

Job description

Create an alert subscription based on this vacancy

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Postcode: PO2

Free parking if you drive.

Break is paid.

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.