RELIEF Retail Security Officer

Mitie Group plc.; High Wycombe; On-site; GBP 18,000 - 24,000; Part time

Job summary

Mitie Group plc. requires a security professional to provide safety and security to client property, people and assets in line with Assignment Instructions and KPI targets.

You will deliver exceptional customer service to staff and visitors, and undertake ongoing training to develop skills while upholding the company’s reputation. As a relief role covering sickness and holidays, you must be flexible to work various shifts, with duties including site patrols, incident reporting, and quick

Qualifications

• Minimum one year security experience
• Retail experience is essential
• Must demonstrate knowledge of ASCONE and hold a valid Door Supervisor SIA licence

Responsibilities

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to staff and visitors
• Support staff with any reasonable request
• Ensure relevant reports are completed for accurate information

Skills

Customer service

Communication

Self-starter

Report writing

Under pressure

Tools

ASCONE

SIA Licence

Job description

Must have full UK driving licence and own vehicle as travel includes circa 30 miles radius each way

Various shifts times (between Monday - Saturday 08:00 and 22:00, Sunday 10:00-17:00) - must be flexible to work any day/ time

Minimum 8-hour contract

Job Overview

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

As this is a relief role covering both sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.

Main Duties

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to both staff and visitors.
• Support the staff with any reasonable request
• Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
• Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
• To maintain professional conduct in the face of difficult situations and challenging customers
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site
• To call emergency services and Control Room to report all serious incidents

Minimum one years Security experience

Retail experience is essential

Must be able to demonstrate knowledge of ASCONE, Valid Door Supervisor SIA Licence

• Excellent customer service skills
• Ability to make instant, positive connections with store teams
• Self-starter, can act without direction
• Report writing skills essential
• Excellent communication skills
• Ability to work well under pressure