Security Officer

Mitie Cleaning & Hygiene Services; Inverness; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer in Inverness is seeking a Retail Security Officer to help create a safe and welcoming environment for customers and colleagues. You will guard store assets, respond to incidents, and support daily operations with a professional, calm presence.

The role emphasizes customer service, vigilance, and teamwork, with guaranteed 40+ hours per week and a £14.90 hourly rate. An SIA licence is desirable but not essential, and a 5-year UK work history is required.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to step in when needed.
• Deliver professional support to customers and colleagues while creating a welcoming store environment.
• Keep the stores safe and secure, prevent loss, respond to incidents, and support safe ways of working.
• Use store technology, including mobile reporting systems and body-worn cameras.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.
• Adapt quickly to changing situations to support the store when needed.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional approach

Proactive mindset

Customer service passion

Job description

Guaranteed 40+ hours per week We believe great people deserve great rewards, which is why new starters who successfully complete their probation period will receive a £200 bonus payment, in addition to the fantastic benefits and career opportunities available with us. Please note that this bonus is available to external candidates only and does not apply to internal applicants.

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

Better places, thriving communities.

Retail Security Officer –M&S

Location: M&S Inverness

Salary - £14.90 per hour

Responsibilities

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What We're Looking For

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

Excellent Benefits

• £14.90 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .