Security Officer

Montcalm East, Autograph Collection; Greater London; On-site; GBP 23,000 - 30,000; Full time

Job summary

Montcalm Collection is seeking a Hotel Security Officer to safeguard guests, colleagues, and property across our London hotels. You will patrol, monitor surveillance, and respond to emergencies with a calm, professional approach while coordinating with management and emergency services.

The role requires an SIA licence (or eligibility), prior security experience in hospitality, and the ability to work flexible shifts including nights and weekends.

Qualifications

• Must have an SIA licence or be eligible to obtain one.
• Experience in hospitality security is preferred.
• First Aid and CPR certification is preferred.
• Physically fit to stand, patrol, and respond to incidents.

Responsibilities

• Monitor the safety and security of guests, staff, and property.
• Operate surveillance systems and investigate suspicious activity.
• Conduct regular patrols across hotel areas.
• Respond promptly to emergencies including alarms and incidents.
• Control access to restricted areas and verify authorised personnel.
• Maintain accurate incident records and daily activity reports.
• Participate in emergency drills and follow procedures.
• Assist guests and staff during incidents with professionalism.

Skills

Security experience

SIA licence

First Aid

CPR

Observation

Communication

Teamwork

Stamina

Tools

CCTV systems

Access control

Job description

BRAND INTRODUCTION

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first‑class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th‑century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

WHY JOIN MONTCALM COLLECTION

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Role Overview

The Hotel Security Officer plays a vital role in maintaining a safe and secure environment for guests, colleagues, and property. As a highly visible presence across the hotel, the role is responsible for monitoring, preventing, and responding to safety and security risks with professionalism, discretion, and efficiency.

This position requires close coordination with hotel management and external emergency services to ensure that all guests and employees enjoy a secure, welcoming environment in line with Montcalm Collection’s commitment to excellence.

Responsibilities

• Monitor and ensure the safety and security of hotel guests, staff, and property.
• Operate surveillance systems, monitor cameras, and investigate suspicious activity.
• Conduct regular foot and vehicle patrols across all areas of the hotel.
• Respond promptly to emergencies including fire alarms, medical incidents, or security breaches.
• Control access to restricted areas, ensuring only authorised individuals are permitted.
• Maintain accurate records of incidents, actions taken, and daily activity reports.
• Participate in emergency drills and follow established hotel emergency procedures.
• Provide support to guests and staff during incidents with professionalism and care.
• Liaise with management, local law enforcement, and emergency services when required.
• Promote a culture of safety and vigilance within the hotel team.

Skills And Qualifications

• Previous experience in a security role, ideally within hospitality or customer‑facing environments.
• Knowledge of security procedures, surveillance systems, and emergency response.
• Valid Security Industry Authority (SIA) licence (as required by UK law).
• First Aid and CPR certification (preferred).
• Strong observational skills with keen attention to detail.
• Calm, professional manner under pressure with excellent problem‑solving ability.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Physically fit: able to stand, walk, and patrol for extended periods, and lift to 20kg as required in emergencies.

Working Conditions

• Shift‑based role, requiring flexibility to workdays, nights, weekends, and bank holidays.
• Active, guest‑facing role requiring professional appearance (uniform provided).
• Involves standing, walking, and patrolling for extended periods, with occasional physical demands during incidents.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.