Security Officer

Serco Group Plc; Colney; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Pension: Up to 6% contributory

Training & development: 1,100+ courses

Health and wellbeing: EAP, healthline,

Discounts across retailers

Volunteer day & Payroll Giving

Job summary

Serco Group plc is seeking a Security Officer to protect NHS environments, ensuring safety, calmness and welcome for patients and staff.

You’ll patrol hospital sites, monitor access, respond to incidents, complete logs, and liaise with colleagues with professionalism and care. A valid SIA license and First Aid qualification are required, CCTV experience desirable, with a customer-focused approach.

Qualifications

• A valid SIA Security or Door Supervisor licence
• A current First Aid qualification in line with SIA requirements
• Experience in customer-facing security role, ideally healthcare

Responsibilities

• Provide a professional and highly visible security presence across hospital buildings, car parks, and site boundaries
• Carry out regular foot patrols, monitor access points, and respond to alarms and incidents
• Act as a first-line emergency responder, using conflict resolution and de-escalation techniques
• Operate security and control room systems including CCTV, body worn video, radios, and alarm panels
• Complete accurate incident reports and logs, ensuring confidentiality and compliance with procedures
• Act as a positive ambassador for Serco and the NHS, treating everyone with dignity, respect, and care

Skills

Communication

Calm under pressure

Teamwork

IT literacy

Education

SIA Security or Door Supervisor license

First Aid qualification (SIA requirement)

Tools

CCTV

Body worn video

Radios

Alarm panels

Job description

As a Security Officer in our Healthcare team, you'll play a vital role in keeping NHS environments safe, calm, and welcoming. Your work will protect people, property, and services that our communities depend on every day.

You’ll be a visible, trusted presence across hospital sites, supporting colleagues, patients, and visitors while responding to incidents with professionalism, care, and confidence. From routine patrols to emergency response, your actions will help create a safe space where care can continue without disruption.

What you’ll do as a Security Officer

You’ll be entrusted to:

• Provide a professional and highly visible security presence across hospital buildings, car parks, and site boundaries
• Carry out regular foot patrols, monitor access points, and respond to alarms and incidents
• Act as a first-line emergency responder, using conflict resolution and de-escalation techniques wherever possible
• Operate security and control room systems including CCTV, body worn video, radios, and alarm panels
• Complete accurate incident reports and logs, ensuring confidentiality and compliance with procedures
• Act as a positive ambassador for Serco and the NHS, treating everyone with dignity, respect, and care

A valid SIA Security or Door Supervisor licence (CCTV licence desirable)

• A current First Aid qualification in line with SIA requirements
• Experience working in a customer-facing security role, ideally within healthcare or a similar environment
• Strong communication skills and the ability to remain calm under pressure
• A team-focused mindset, with confidence using IT systems and writing clear reports

For this position, BS7858 screening will be undertaken. This is a security vetting process for individuals in roles of trust, including criminal record checks, employment history, and financial checks, in line with security industry standards.

You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities - and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity