Security Officer

The Methodist Church in Britain; Colchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Oakpark Security Systems is seeking a Security Officer to join the Security Services team. The role covers control room and mobile response work, answering calls, monitoring the central email box, CCTV and alarms, and responding to incidents. The post averages 42 hours a week and moves between control room and mobile sites.

A valid SIA licence and right to work in the UK are required. You'll patrol sites, maintain documentation, use TrackTik and Chase, and ensure client SLAs are met while

Qualifications

• Valid SIA licence and right to work in the UK.
• Experience in security control room and mobile patrol is desirable.
• Ability to follow detailed procedures and meet SLAs.

Responsibilities

• Answer incoming calls in the Operations Control Room.
• Respond to incidents as they occur and patrol sites.
• Monitor central email mailbox and CCTV/alarms; act per procedures.
• Meet client SLAs while complying with policies.
• Produce shift handover documents and reports.

Skills

Computer literacy

Organisational skills

Follow processes

Communication

Customer service

Teamwork

Resilience under pressure

Tools

TrackTik

Chase

Job description

This Security Officer post sits in the Security Services team at Oakpark Security Systems and covers both control room and mobile response work. The core of the role is answering calls, monitoring the central email box and CCTV and alarms in the Operations Control Room, and responding to incidents and patrolling sites. The job averages 42 hours a week and moves between the control room and mobile work. A valid SIA licence and the right to work in the UK are required.

What the job involves

• Answer incoming calls into the main Operations Control Room
• Respond to incidents as they happen
• Patrol sites and make sure facilities are secure
• Monitor and action emails in the centralised Operations Control Room mailbox
• Monitor CCTV cameras and alarms and respond in line with procedures
• Meet customer SLAs and provide the level of security each client requires, while acting professionally and complying with company policies
• Maintain control room systems such as TrackTik and Chase, and produce detailed shift handover documents
• Use lone worker monitoring and vehicle tracking systems to protect mobile and site-based colleagues
• Escalate incidents beyond your experience to the Duty Manager and decide what to deal with locally
• Carry out daily equipment checks and escalate faults to service partners or customers
• Compile daily, weekly and monthly reports, and produce timely, high-quality incident reports
• Assist the Operations Resourcer and cover urgent call-offs with a trained officer when they are absent

Registration & licences

• Valid SIA licence for the sector the post works in, displayed while on duty

Skills & knowledge

• Computer literacy, including Microsoft Office and bespoke software
• Organisational and time-management skills to coordinate several priorities against tight deadlines
• Ability to follow detailed processes accurately
• Strong communication and customer service skills
• Ability to build and maintain relationships, with a strong teamwork ethic
• Positive attitude and ability to handle pressure professionally

Checks & eligibility

• Right to work in the UK

Other

• Passion for security and customer service

Nice to have

• Experience in helpdesk, call centre or control room operations