Security Officer

Sandwell and West Birmingham NHS Trust; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is seeking several Security Officers (Band 3) to help safeguard staff, patients and visitors across hospital premises. The role features 4 on, 4 off, 12-hour shifts, with nights or days, and involves patrolling, CCTV monitoring, access control and rapid response to alarms or incidents.

You will work within a proactive security team, using strong communication and de‑escalation skills to maintain a safe environment in a busy healthcare setting.

Qualifications

• Experience in dealing with the general public in a busy healthcare security setting.
• SIA licences required: Door Supervisor and CCTV where applicable.
• GCSEs (C or above) in English & Maths; CPD in security recommended.

Responsibilities

• Patrol hospital premises and monitor CCTV from dedicated Control Room; control access to restricted areas and respond to alarms and incidents.
• Work with clinical staff and security colleagues to manage risks including violence and aggression; communicate clearly with staff, patients and visitors.

Skills

SIA Door Supervisor Licence

SIA CCTV Licence

GCSE Maths/English

2 Years Security Experience

Full UK Driving Licence

Education

GCSE Education (Grade C or above)

Continued Professional Development in Security (ACT)

Job description

Main area Corperate Operations Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (4 on 4 off - nights or days) Job ref 381-CO-7964913

Site SWB NHS Trust Town Sandwell & west Birmingham Salary £25,760 - £27,476 per annum Salary period Yearly Closing 04/09/2026 23:59

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

We require several Security Officers (Band 3) to assist in the maintenance of Security to protect people and property, deter and detect crime and provide a reassuring presence to our staff, patients and visitors. (Please note that you can be deployed on any premises of Sandwell & West Birmingham Hospital NHS Trust if you are required to do so).

You must be of smart appearance and be able to work as part of a very active team; you will need to cope calmly and effectively with both routine and emergency situations. We are looking for compassionate, professional and courteous individuals. The shift pattern is 4 x 12-hour shifts, working 4 on then 4 off, covering weekends and Public Holidays as they fall.

Main duties of the job

This role involves a wide variety of duties, and you will need to deal with difficult situations and be sensitive when dealing with upset and anxious patients and visitors. You will need to use diplomacy skills to diffuse and de-escalate aggressive behaviour and be able to physically assist in restraining violent individuals who may be patients or visitors. Candidates must possess excellent verbal and written communication skills. The successful candidate will need to be IT literate

• As a Security Officer for Sandwell and West Birmingham NHS Trust you will be expected to patrol hospital premises, monitor state of the art CCTV systems from a dedicated Control room based at Midland Metropolitan university Hospital, control access to restricted areas, and respond to alarms, emergencies, and security incidents. Work closely with clinical staff, management, and external agencies such as the police to manage risks including violence and aggression, theft, safeguarding concerns, and public safety issues.
• The role requires strong communication skills, both written and spoken, conflict management, and observational skills to effectively de-escalate situations and ensure the wellbeing of patients, staff and visitors. As a Security Officer you must follow NHS policies, health and safety regulations, and national security guidance to support a safe healthcare environment.

Working for our organisation

Previous security experience in a large and diverse organisation is advantageous, as is possessing an SIA Door Supervisor license and an SIA CCTV license.

A full driving licence is essential, as is the ability to communicate clearly both verbally and in writing.

You will be required to file reports and undertake a range of tasks using computer software. The successful candidate must complete the required training.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for details on the main duties and responsibilities

Person specification

Experience

• Experience in dealing with the general public in diverse, fast moving, customer orientated organisation in a position of the Trust.

Qualifications

• General GCSE education grade C or above
• 2 Years Previous security experience in a large and diverse organisation
• Evidence of Continued Professional Development in a Security related field. (ACT)
• SIA Door supervisor Licence anmd or CCTV Public Open Space Licence.
• Physical intervention Training - Maybo / CPI trained

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond".

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

• Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
• Consider the optimal use of resources through consolidation and specialisation, and
• Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly acrossthefour partner Trusts to better meet patient and service needs.

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining ourGreen Impact (opens in a new tab) programme.

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.