Security Investigator (Field-Based Inv - South Wales / South-West England)

Allwyn UK; Cardiff; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking experienced security investigators to join their dynamic team. This role involves investigating security incidents, providing expert support to law enforcement, and ensuring compliance within the National Lottery framework. With a focus on integrity and safety, you will play a crucial role in preventing fraud and enhancing the security of lottery operations. The position offers a unique opportunity to contribute to a transformative journey in the gaming industry while enjoying competitive benefits and a supportive work environment.

Benefits

26 days paid leave plus bank holidays

Annual bonus scheme

Life Days

4x Salary Life Insurance

Pension contributions up to 8.5%

Private Health Cover

Wellness Allowance (£500)

Income Protection

Enhanced parental leave

Eye Care, Dental, and Cycle to Work schemes

Qualifications

• 5+ years in regulatory, legal, or enforcement roles.
• Proficient in writing detailed investigative reports.

Responsibilities

• Investigate and resolve incidents within agreed timescales.
• Prepare detailed investigation reports for management decisions.

Skills

Regulatory Experience

Investigation Skills

Analytical Skills

Attention to Detail

Report Writing

Problem Solving

Knowledge of Lottery Security Procedures

Driving Ability

Tools

Case Management System

Relevant Databases

Job description

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:

Allwyn UK is part of Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. In 2022, Allwyn was selected in a government tender as the Incoming Licensee to operate the UK’s National Lottery from February 2024.

Over the next two years, we are embarking on a large-scale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to Good Causes. Once-in-a-lifetime opportunities exist for people from within and outside the betting and gaming industry to join us and play a part in giving the National Lottery a fresh start.

Purpose of Role:

1. Within their designated region, field-based security investigators are responsible for investigating assigned security incidents in response to reactive complaints from players and retailers, incidents derived from proactive data mining of retail and CIP (UPAM) data, and reports of criminal or adverse activity by retailers, including non-compliance with Allwyn's mystery test shopper program.
2. All investigations are to be logged and completed using the case management system and escalated as necessary according to the Allwyn suspension and sanction process.
3. Investigators are also responsible for providing detailed evidence and expert support to law enforcement and government agencies, as well as preventing fraud and conducting internal investigations within Allwyn.

Department Description:

• The Security function consolidates specialist knowledge, skills, and experience to ensure Allwyn operates securely.
• Our key security services work with the business to protect people and assets and maintain the integrity of the National Lottery.

Team Description:

• The Protective Security Team safeguards the security and integrity of The National Lottery by preventing, detecting, and deterring potential threats.

Key Accountabilities or Duties:

1. Diligently investigate, resolve, and report on incidents within agreed timescales, including interviewing retailers and players or liaising with law enforcement as appropriate.
2. Visit retail outlets to address player complaints, uphold integrity, and take actions such as suspending retailers or uplifting stock.
3. Record details of complaints and secure evidence from players.
4. Investigate high-tier prize claims, damaged tickets, and anomalous scanning activities, securing material to support management decisions.
5. Inspect retail premises to ensure compliance, prevent fraud, and provide security or procedural advice.
6. Prepare detailed investigation reports to support management decisions on sanctions or corrective actions.
7. Gather and analyze data to produce evidence statements for police and law enforcement agencies, including providing court evidence when needed.
8. Contribute to process improvements related to investigations and incident management.
9. Provide investigative advice to Retail Sales Executives/Managers when required.
10. Provide cover for other investigators as needed.
11. Assist in drafting and maintaining investigation policies and procedures.
12. Support internal investigations involving staff and departments as requested.
13. Provide 24-hour on-call security/investigation support on a weekly basis.
14. Support media conferences for high-value winners, maintaining safety, security, and privacy.

Skills & Experience:

1. At least five years’ experience in a regulatory, legal, or enforcement environment.
2. At least two investigations conducted.
3. Strong presentation and defense of investigation findings, organizational and analytical skills, attention to detail, and ability to work independently.
4. Ability to identify issues and implement solutions.
5. Proficient in writing detailed investigative and business reports.
6. Competent with relevant databases and systems.
7. Ability to analyze information to detect abnormal activity and prevent fraud.
8. Knowledge of lottery security procedures, retailer responsibilities, and related policies.
9. Knowledge of game rules, terminal messages, and activity reports.
10. Understanding of police procedures and legal requirements for evidence gathering.
11. Knowledge of winner validation processes.
12. Awareness of personal and physical security measures.
13. Must be able to drive.

Additional Benefits:

• 26 days paid leave plus bank holidays
• Annual bonus scheme
• 2 Life Days
• 4x Salary Life Insurance
• Pension contributions up to 8.5%
• Private Health Cover
• Wellness Allowance (£500)
• Income Protection
• Enhanced parental leave (maternity and paternity)
• Eye Care, Dental, and Cycle to Work schemes