Security Head Door Supervisor

GuardPass Limited; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Holiday pay

Induction and training

CPD

Competitive pay

Company pension

Employee assistance

Job summary

GuardPass Limited is seeking a Head Door Supervisor to lead the venue security team across shifts, coordinate patrols and incidents, and ensure smooth guest flow while upholding venue standards.

You will oversee access control, supervise searches, manage crowd safety, and report events to management and authorities as required. A valid SIA Door Supervisor licence and First Aid certification are essential, with a minimum of two years’ supervisory experience in security.

Qualifications

• Valid SIA Door Supervisor licence.
• First Aid certification.
• Minimum two years’ experience in door supervision or security.
• Previous team-lead or supervisory experience.
• Excellent communication and customer-service skills.
• Right to work in the UK.
• Five-year checkable employment or activity history.
• Calm, reliable and professional under pressure.

Responsibilities

• Lead and coordinate the door supervision team.
• Allocate positions, patrol areas and individual responsibilities.
• Conduct pre-shift briefings covering risks, procedures and venue requirements.
• Monitor staff performance and provide guidance during the event.
• Supervise queues, entrances, exits and customer flow.
• Maintain a safe and orderly environment inside and outside the venue.
• Prevent overcrowding, disorder, fights and unauthorised access.
• Enforce venue policies, age restrictions, dress codes and re-entry procedures.
• Supervise guest searches, ticket checks and identification procedures.
• Control access to VIP, backstage, staff and other restricted areas.
• Deal professionally with refusals of entry and challenging situations.
• Report suspected prohibited items or security breaches.
• Act as the main point of contact for security incidents.
• Respond to disturbances, medical emergencies and other incidents.
• Support evacuations and emergency procedures in line with venue policies.
• Liaise with venue management, emergency services and the police when required.
• Maintain clear communication with door staff, venue management and the control room.
• Use radios and other communication equipment effectively.
• Record incidents, refusals of entry, ejections and security breaches.
• Complete accurate end-of-shift reports and security logs.
• Ensure the team follows venue policies, company procedures and relevant legal requirements.
• Conduct pre-event safety checks and report hazards.
• Support the induction, training and development of door staff.
• Promote professionalism, teamwork and excellent customer service.

Skills

Communication

Leadership

Customer service

Calm under pressure

Education

SIA Door Supervisor licence

First Aid certification

Job description

Head Door Supervisor

Main Duties

1. Team Leadership

• Lead and coordinate the door supervision team throughout each shift.
• Allocate positions, patrol areas and individual responsibilities.
• Conduct pre-shift briefings covering risks, procedures and venue requirements.
• Monitor staff performance and provide guidance during the event.

2. Door and Crowd Management

• Supervise queues, entrances, exits and customer flow.
• Maintain a safe and orderly environment inside and outside the venue.
• Prevent overcrowding, disorder, fights and unauthorised access.
• Enforce venue policies, age restrictions, dress codes and re-entry procedures.

3. Access Control

• Supervise guest searches, ticket checks and identification procedures.
• Control access to VIP, backstage, staff and other restricted areas.
• Deal professionally with refusals of entry and challenging situations.
• Report suspected prohibited items or security breaches.

4. Incident and Emergency Response

• Act as the main point of contact for security incidents.
• Respond to disturbances, medical emergencies and other incidents.
• Support evacuations and emergency procedures in line with venue policies.
• Liaise with venue management, emergency services and the police when required.

5. Communication and Reporting

• Maintain clear communication with door staff, venue management and the control room.
• Use radios and other communication equipment effectively.
• Record incidents, refusals of entry, ejections and security breaches.
• Complete accurate end-of-shift reports and security logs.

6. Compliance and Staff Development

• Ensure the team follows venue policies, company procedures and relevant legal requirements.
• Conduct pre-event safety checks and report hazards.
• Support the induction, training and development of door staff.
• Promote professionalism, teamwork and excellent customer service.

Person Specification

• Valid SIA Door Supervisor licence.
• First Aid certification.
• Minimum two years’ experience in door supervision or security.
• Previous team-lead or supervisory experience.
• Excellent communication and customer-service skills.
• Right to work in the UK.
• Five-year checkable employment or activity history.
• Calm, reliable and professional under pressure.

Benefits

• Flexible working opportunities.
• Holiday pay entitlement.
• Full induction and ongoing training.
• Continuous professional development.
• Competitive pay rates.
• Company pension scheme.
• Employee Assistance Programme.

Accolade Security is an equal opportunities employer committed to supporting employee wellbeing and mental health.