Security Awareness Lead – Human Risk & Training

Hollybank Trustees Ltd; High Wycombe; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Health Insurance

Pension Plan

Learning & development

Job summary

Saepio is looking for a customer-focused security awareness specialist to join our managed services team in High Wycombe. You will onboard clients to training programs, run phishing simulations, and help customers reduce human risk and improve resilience against social engineering.

The role combines cyber security, reporting and service improvement in a fast-paced environment within a leading UK security provider. Hybrid working arrangements and UK-based employment are offered.

Qualifications

• Previous experience in a customer-facing cyber security, IT support or managed service role.
• Experience producing reports, reviews or recommendations for customers or stakeholders.
• A proactive approach to problem solving and service improvement.

Responsibilities

• Onboard new customers to Security Awareness Training and Human Risk Management services.
• Configure and run phishing simulation campaigns and training programmes.
• Help customers strengthen security behaviours and reduce cyber threats.
• Analyse phishing and training results to identify trends and improvements.
• Produce reports and recommendations to show progress and drive security maturity.
• Collaborate with internal teams to resolve service-related issues promptly.
• Provide regular updates to customers and manage expectations.

Skills

Customer-facing

Reporting

Stakeholder communication

Attention to detail

Tools

KnowBe4

Job description

Saepio is looking for a customer-focused security awareness specialist to join our managed services team in High Wycombe. You will onboard clients to training programs, run phishing simulations, and help customers reduce human risk and improve resilience against social engineering.

The role combines cyber security, reporting and service improvement in a fast-paced environment within a leading UK security provider. Hybrid working arrangements and UK-based employment are offered.