Security and Welfare Officers

ROYAL AGRICULTURAL UNIVERSITY; Cirencester; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

30 days annual leave entitlement plus

Pension Scheme

Free parking on-site

Discounted catering facilities

Discounted on-site gym.

Free library services

Employee Assistance Programme

Occupational Health and Counselling

Cycle to Work Scheme

Staff Development Opportunities

Job summary

The Royal Agricultural University in Cirencester is seeking Security and Welfare Officers to join the Security and Welfare team. This permanent, full-time role is 35 hours per week with a 4 on 4 off rota that includes weekends and bank holidays.

You will patrol RAU campuses, respond to welfare incidents, manage reception duties, and help maintain safety standards across the estate. A GCSE or equivalent is required, with security or customer service experience desirable; a valid driving licence

Qualifications

• GCSE or equivalent education required.
• Security or customer service experience desirable.
• Strong communication and customer care skills.
• Basic computer literacy and MS Office proficiency.
• Valid driving licence or access to transport.
• SIA licence (training can be provided).

Responsibilities

• Conduct regular patrols, promptly addressing security and safety issues.
• Provide first point of contact support during out-of-hours, prioritising welfare incidents.
• Monitor and maintain health, safety, and maintenance standards.
• Supervise access to residences, ensuring compliance with procedures.
• Respond efficiently to fire alarms and coordinate with emergency services.
• Produce coherent and factual nightly reports and write up witness statements.
• Deliver exceptional reception service, handling calls, visitor management, and administrative tasks.

Skills

Communication skills

Customer service experience

MS Office

Team player

Driving licence

SIA licence

Independent work

Fitness for patrol

Education

GCSE or equivalent

Job description

Security and Welfare Officers

Salary: Starting at £24,215 progressing to £27,319 per annum

Type: Permanent, Full-time

Hours: Average 35 hours per week full-time: flexibility required for night shifts, working a 4 on 4 off rota pattern to include weekends and bank holidays.

Location: Cirencester, GL7 6JS

The Royal Agricultural University (RAU) has been at the forefront of agricultural education and a key contributor to the land-based sector for more than 180 years. We pride ourselves in combining knowledge and industry connections with an innovative and forward-thinking approach.

The Role

The Security and Welfare Officers work as part of the Security and Welfare team within the IT & Estates directorate to ensure the safety and welfare of students, staff and visitors. The team provide a reassuring, supportive and welcoming presence delivering the highest level of customer service and satisfaction, whilst also protecting and caring for the RAU estate and buildings.

There may be opportunities to work additional hours/overtime to cover for colleagues’ absences, and to assist during busy periods and events.

Responsibilities

• Conduct regular patrols, promptly addressing security and safety issues
• Provide first point of contact support during out-of-hours, prioritizing welfare incidents
• Monitor and maintain health, safety, and maintenance standards
• Supervise access to residences, ensuring compliance with procedures
• Respond efficiently to fire alarms and coordinate with emergency services
• Produce coherent and factual nightly reports and write up witness statements to support these
• Deliver exceptional reception service, handling calls, visitor management, and administrative tasks

Qualifications, Skills and Experience

• Good standard of education (GCSE or equivalent)
• Previous security/customer service experience desirable
• Customer-oriented approach with excellent communication and customer care skills
• Basic computer literacy, including MS Office proficiency
• Ability to work independently and as part of a team
• Possess a current valid driving licence or access to transport/equivalent mobility
• A good level of fitness to be able to patrol the University grounds, buildings and to lift reasonable objects
• SIA – Security Industry Authority licence (full training can be provided and the licence can be applied for by the University)

Benefits

• 30 days annual leave entitlement plus bank holidays
• Pension Scheme
• Free parking on-site
• Discounted catering facilities
• Discounted on-site gym.
• Free library services
• Employee Assistance Programme
• Occupational Health and Counselling Services
• Cycle to Work Scheme
• Staff Development Opportunities

Closing Date: 25 October 2026 with Interviews on: 5 November 2026

The RAU is an equal opportunities employer and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level