Secure Digital Support Engineer - Mission-Critical Tech

IBM SiXworks; Farnborough; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical cover

Life Assurance

Generous pension

Bonus and training support

Secure parking

Gym on site

Cafe & restaurant on site

Open break out spaces

Job summary

SiXworks is seeking a Support Engineer to design, build, and deliver secure digital solutions in highly secure environments, working with engineers, architects, and delivery specialists to enable faster and safer decision-making for critical operations.

You will tackle tickets, provide 1st/2nd line support, and contribute to incident management while working across Windows, MacOS, and enterprise IT tools. The role requires security awareness and a proactive, collaborative approach.

Qualifications

• Windows 10/11 and MacOS support and administration.
• Endpoint Management/InTune administration.
• Running PowerShell scripts.
• End User Device provisioning, onboarding of users.
• Understanding of security concepts (MFA, Conditional Access).
• Atlassian ITSM tooling suite usage.
• Windows Server support and administration.
• iOS and iPadOS support and administration.
• Understanding of Group Policy creation and troubleshooting.
• Writing PowerShell scripts.

Responsibilities

• Respond to incoming tickets and provide progress updates.
• Provide basic 1st/2nd line support for environments, services and infrastructure; escalate complex issues.
• End user support (desk-side and remote).
• Issue communications to user community for incidents and maintenance events.
• Respond to monitoring alerts and triage/escalate as needed.
• Keep incident tickets updated and feed into major incident process.
• Document resolutions in ticketing system and knowledge base.
• Occasional travel to remote sites may be required.

Skills

Windows & MacOS support

Endpoint Management

PowerShell scripting

End user provisioning

Security concepts (MFA/CA)

ITSM tooling (Atlassian)

Windows Server

iOS/iPadOS support

Group Policy

Tools

PowerShell

InTune/Endpoint Manager

Atlassian ITSM tools

Group Policy

Windows Server

iOS device management

Job description

SiXworks is seeking a Support Engineer to design, build, and deliver secure digital solutions in highly secure environments, working with engineers, architects, and delivery specialists to enable faster and safer decision-making for critical operations.

You will tackle tickets, provide 1st/2nd line support, and contribute to incident management while working across Windows, MacOS, and enterprise IT tools. The role requires security awareness and a proactive, collaborative approach.