Support Engineer

IBM SiXworks; Farnborough; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical cover

Life Assurance

Generous pension

Bonus and training support

Secure parking

Gym on site

Cafe & restaurant on site

Open break out spaces

Job summary

SiXworks is seeking a Support Engineer to design, build, and deliver secure digital solutions in highly secure environments, working with engineers, architects, and delivery specialists to enable faster and safer decision-making for critical operations.

You will tackle tickets, provide 1st/2nd line support, and contribute to incident management while working across Windows, MacOS, and enterprise IT tools. The role requires security awareness and a proactive, collaborative approach.

Qualifications

• Windows 10/11 and MacOS support and administration.
• Endpoint Management/InTune administration.
• Running PowerShell scripts.
• End User Device provisioning, onboarding of users.
• Understanding of security concepts (MFA, Conditional Access).
• Atlassian ITSM tooling suite usage.
• Windows Server support and administration.
• iOS and iPadOS support and administration.
• Understanding of Group Policy creation and troubleshooting.
• Writing PowerShell scripts.

Responsibilities

• Respond to incoming tickets and provide progress updates.
• Provide basic 1st/2nd line support for environments, services and infrastructure; escalate complex issues.
• End user support (desk-side and remote).
• Issue communications to user community for incidents and maintenance events.
• Respond to monitoring alerts and triage/escalate as needed.
• Keep incident tickets updated and feed into major incident process.
• Document resolutions in ticketing system and knowledge base.
• Occasional travel to remote sites may be required.

Skills

Windows & MacOS support

Endpoint Management

PowerShell scripting

End user provisioning

Security concepts (MFA/CA)

ITSM tooling (Atlassian)

Windows Server

iOS/iPadOS support

Group Policy

Tools

PowerShell

InTune/Endpoint Manager

Atlassian ITSM tools

Group Policy

Windows Server

iOS device management

Job description

Work on Technology That Protects What Matters

At SiXworks, we build secure digital solutions that support Defence and National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter.

We’re looking for a Support Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact.

What You’ll Do

As a Support Engineer, you’ll support our team to design, build, and deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision‑making for critical operations.

Your work may include:

• Respond to incoming tickets and provide ongoing feedback on progress.
• Providing basic 1st/2nd line support for our environments, services and infrastructure. Escalate to 3rd line for complex issues.
• End user support (desk-side and remote).
• Issuing comms to the user community for incidents and maintenance events.
• Respond to monitoring alerts, triage and escal ate where necessary.
• Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary.
• Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
• Occasional travel to remote sites may be required.

What We’re Looking For

We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:

• Windows 10/11 and MacOS support and administration
• Endpoint Management/In tune administration
• Running of PowerShell scripts
• End User Device provisioning, onboarding of users
• Understanding of security concepts (MFA, Conditional Access)
• Atlassian suite of ITSM equivalent tooling
• Windows Server support and administration
• iOS and ipadOS support and administration
• Understanding of Group Policy (creation and troubleshooting)
• Writing of PowerShell scripts

Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered.

About SiXworks

SiXworks is a specialist digital innovation partner delivering secure, mission-critical technology to Defence and National Security organisations. We focus on digital experimentation, secure-by-design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges.

Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive.

Why Join Us

Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity our North Star for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments.

As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self‑motivated people to join the team on our journey.

• We offer competitive salaries and a package that supports your wellbeing and development
• 25 days annual leave + bank holidays
• free Private Medical cover and Life Assurance
• Generous pension (10% employer, 5% employee contribution)
• Bonus and Professional development and training support
• secure parking
• gym
• café & restaurant on site
• lots of open break out spaces

A word on UK Security Clearance

Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here:

United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)