Secondment - NDIES Enterprise Services Operational Support Manager

Police Digital Service; City Of London; Remote; GBP 63,000 - 77,000; Full time

Job summary

Police Digital Service is recruiting an NDIES Enterprise Operational Support Manager to lead policing data integration and exploitation at a national level. The role reports to the NDIES Programme Manager and supports the National Data & Analytics Office in delivering transformation across forces.

The post holder will collaborate with policing leadership to ensure operational priorities are reflected in design, deployment and continuous improvement of NDIES, with emphasis on safeguarding and

Qualifications

• Operational leadership policing experience (Substantive Chief Inspector or Inspector on temporary promotion considered).
• Proven track record in delivering change programmes.
• Strong understanding of frontline response, investigative, intelligence, and safeguarding workflows.
• Strong understanding of Policing’s organisational and performance data requirements.

Responsibilities

• Represent policing’s operational voice by engaging with forces, regions and national bodies.
• Shape national standards and guidance for local integration and exploitation solutions.
• Provide tactical leadership within NDIES, aligning technical decisions with operational priorities.
• Drive adoption across policing to build trust and understanding of NDIES.
• Identify and mitigate operational risks as data integration evolves.

Skills

Operational leadership

Change management

Frontline/workflows

Data requirements in policing

Job description

Police Digital Service (PDS) is recruiting a NDIES Enterprise Operational Support Manager on behalf of the NPCC National Data & Analytics Office, a dedicated national capability transforming data use in policing.

Salary starting at £70,000 per annum. This is a 12 month fixed term secondment opportunity requesting a Chief Inspector or Temporary Chief Inspector on support of force.

Connecting police data to help keep people safe is at the heart of the National Data Integration & Exploitation Service (NDIES) mission. NDIES – as a joint Home Office, NPCC and APCC commission - will deliver secure, timely, and cost-efficient access to critical national intelligence, operational, and administrative data equitably across all forces and selected national operational teams and partners; underpinned by the tools, technologies, and tradecraft required to exploit it with maximum efficiency, precision, and operational impact. This will be balanced with the effective application of laws, regulations, and security measures for citizen data. These services will be created under the concept and identity of a National Information Layer.

The National Information Layer will integrate policing data from local forces and national systems to ensure police officers and staff can readily access, share and act on the data they need to keep the public safer and deliver a range of nationally accessible exploitation capabilities that forces and policing partners can use to keep people safe. NDIES will substantively address the national data needs of policing and Home Office partners; providing a single front door to force-level data, linking information across policy and service lines, and enabling cost-effective and compliant data insight (exploitation) at scale. NDIES will build, through an agreed Target Operating Model (TOM), a coordinated suite of technical and enabling services to respond directly to the challenges of police data sharing that have been recognised from the Southport Inquiry (2026) all the way back through public scrutiny to the Bichard Inquiry (2004) and beyond. The public expectation of connected police data resonating from these inquiries will be clearly met.

The postholder will bring their significant operational policing experience into the central management of the programme, providing all technical and enabling service product centres with support and guidance on the requirements of policing for their delivery objectives.

Key Responsibilities

The postholder will work directly to the NDIES Programme Manager and deputise for the NDIES Policing Lead (Chief Superintendent) in ensuing that policing’s operational, investigative, safeguarding, and strategic needs are prioritised and embedded throughout NDIES design, implementation, deployment, and continuous improvement.

This role is critical to making NDIES a service built for policing, by policing. As the Enterprise Services Operational Support Manager, the postholder will:

1. Represent policing’s operational voice

• Support engagement with forces, regions, and national bodies to capture and articulate policing requirements.
• Ensure the service reflects frontline, investigative, intelligence, safeguarding and command needs.

2. Shape national standards and guidance

• Co develop the national guidance for forces procuring local integration and exploitation solutions.
• Advise on how standards can enable local flexibility while preventing new data silos.

3. Provide tactical leadership within NDIES

• Work in tandem with the Product Centre leads to ensure technical decisions reflect operational priorities.
• Influence procurement requirements for the national integration solution, ensuring alignment with the National Intelligence Model, Digital Strategy, and Technology Strategy.

4. Drive adoption across policing

• Support the Demand & Engagement team in championing NDIES across policing to build trust, support, and understanding.

5. Identify and mitigate operational risks

• Highlight operational dependencies, gaps, or risks as data integration evolves.
• Support the national roadmap to ensure safe, coherent roll out across all forces

Essential experience

• Operational leadership policing experience (Substantive Chief Inspector or Inspector on temporary promotion considered)
• Proven track record in delivering change programmes.
• Strong understanding of frontline response, investigative, intelligence, and safeguarding workflows.
• Strong understanding of Policing’s organisational and performance data requirements

Desirable experience

• Experience in data, digital transformation, or information management.
• Background in delivering change in complex environments.
• Knowledge of existing technology, data integration, or data exploitation capabilities within policing.
• Ability to communicate with credibility to Chief Officers and national bodies.

Personal qualities

• Confident, collaborative, and able to influence without authority.
• Highly resilient and able to operate in fast-moving strategic environments.
• Committed to improving public safety through better use of data.

What This Role Offers

• A central leadership role in one of policing’s most significant data reform initiatives.
• Direct influence on how policing integrates and exploits data nationally.
• A chance to help shape the service as it transitions to the future National Police Service (NPS).
• Close collaboration with the Home Office, PoliceAI, College of Policing, PDS, BLC, and exemplar forces.
• The opportunity to materially improve public safety, productivity, and decision making across policing.

Why join us?

You can find out more here: Benefits - Police Digital Service (pds.police.uk)

Diversity, equity and inclusion

We are committed to equal opportunities for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. All applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, parental status, nationality, neurodiversity or disability status.

Working Arrangements

This is a remote role with occasional travel required to attend meetings.

All applicants must be eligible to undergo NPPV3 (Non Police Personnel Vetting Level 3 )and SC vetting clearances. Successful applicants will require NPPV3 clearance to have been cleared before starting with PDS.

Please note, we may choose to close the advert early if we receive a high volume of applications for this role so please endeavour to complete your application as soon as possible.