Second Line Technical Support Engineer

Iservicio; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a Second Line Technical Support Engineer to join their dynamic team in London. This role offers the chance to work with cutting-edge technology and provides essential support to users, ensuring their queries are resolved efficiently. With a focus on community and integrity, the company fosters a collaborative environment where your skills can shine. Enjoy a competitive salary, flexible benefits, and the opportunity to grow in your career while making a difference in a vibrant tech consultancy. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

Pension contributions

Flexible leave

Medical insurance after 5 years

Learning & development

Long service awards

Cycle scheme

Social events

Charity participation

Qualifications

• At least two years of experience in a similar role.
• Knowledge of virtualization and hardware installation.

Responsibilities

• Diagnosing and resolving user queries and tickets promptly.
• Providing face-to-face and remote support.

Skills

Microsoft Windows Desktop/Server OS

MS Office & M365

Active Directory

Firewalls (Palo Alto)

VMware vSphere

Hyper-V

SQL Server

TCP/IP networking

Excellent communication skills

Education

Bachelor’s degree in IT or related field

Tools

Citrix

PRTG network monitoring

Aruba/Extreme Wireless

Job description

Join to apply for the Second Line Technical Support Engineer role at iNFORMATICA y Servicio

About Krome Technologies

Krome Technologies is a dynamic, people-first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting clients in achieving their business goals through relevant and forward-thinking technology solutions.

We work with our clients as trusted business partners, advising on how technology can help meet current and future business demands with integrity and proven success. Our talented team fosters a culture of Community, Confidence, and Integrity.

The Role

An excellent opportunity has arisen for a Second Line IT Support Engineer to work onsite in London as part of our client's technical team. The role involves diagnosing and resolving user queries and tickets promptly, escalating issues when necessary, with face-to-face and remote support.

The position is based at their HQ in London, near Tottenham Court Road underground station. Immediate start is desirable, depending on candidate availability.

Requirements

• At least two years of experience in a similar role
• Experience with Microsoft Windows Desktop/Server OS, MS Office & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring
• Knowledge of virtualization, TCP/IP networking, hardware installation/decommissioning
• Excellent communication skills in English, both in person and via telephone
• Ability to quickly learn new network environments and adapt
• Punctuality, attention to detail
• Bachelor’s degree or related IT qualifications are desirable but not essential

Working Conditions

Monday to Friday, 10:00 am - 6:00 pm, onsite at London HQ.

Package & Benefits

• Salary: £30,000 - £45,000 depending on experience
• Benefits include: Pension contributions, flexible leave, medical insurance after 5 years, learning & development, long service awards, cycle scheme, social events, charity participation

Inclusion & Diversity

Krome Technologies is an equal opportunity employer committed to diversity and creating an inclusive environment. We base employment decisions on merit, competence, and business needs, without discrimination.

Additional Information

Experience in roles such as 2nd Line Support Engineer, IT Support Engineer, Desktop Support, Technical Support Analyst, and related positions is advantageous.