Second Line Support Engineer

JR United Kingdom; Winchester; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

An established industry player is seeking a dedicated 2nd Line Support Engineer to join their dynamic team. This role involves providing top-notch IT support, troubleshooting a variety of issues, and ensuring customer satisfaction. You'll collaborate with various technical groups and engage directly with product vendors. If you're passionate about technology and eager to make a difference in IT support, this position offers a fantastic opportunity for growth and development in a supportive environment.

Qualifications

• 3+ years' experience in IT Support (2nd/3rd line level).
• Strong network troubleshooting skills including routers and firewalls.

Responsibilities

• Answer, evaluate, log and prioritise incoming ticket requests.
• Provide customers with regular updates on open issues.
• Diagnose and solve IT security product problems quickly.

Skills

IT Support

Windows Server

Network Troubleshooting

Analytical Skills

Problem-Solving

Tools

TCP-IP

UDP

Active Directory

Linux

Job description

Social network you want to login/join with:

Second Line Support Engineer, Winchester

Client:

X4 Technology

Location:

Winchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Job Title: 2nd Line Support Engineer

Job Type: Permanent

Location: Winchester / Remote

Salary: £30,000 - £34,000 p/a + on call allowance

• Answer, evaluate, log and prioritise incoming ticket requests from customers related to a range of IT security products & custom software applications
• Provide customers with regular updates on open issues and set appropriate expectations
• Hold remote sessions with customers when required
• Interface directly with product vendors and our partners when necessary
• Carefully document activities and customer interactions to ensure accurate call tracking
• Troubleshooting product issues or network-related problems
• Analysing and recommending solutions to problems
• Diagnose and solve IT security products problems quickly
• Perform on call support for 24*7 customers as part of an out of hours rota

2nd Line Support Engineer - Required Experience

• 3+ years' experience in IT Support (2nd/3rd line level)
• Ability to collaborate with various technical groups to provide analysis and support
• Windows Server (old and new O/S)
• Linux (nice to have)
• TCP-IP, UDP networking components, HTTPS, DNS, Active Directory and LDAP
• Strong network troubleshooting skills including an understanding of routers and firewalls with the ability to use common tools such as netstat, traceroute, ifconfig, tcpdump and others
• Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross apply knowledge.

Interviews:

April 2025

How to Apply:

Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology